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Windows 7: BSOD only after computer is "idle"...

07 Nov 2012   #1

W7 x64
 
 
BSOD only after computer is "idle"...

I'm posting from the computer right now. All's well unless I let my computer idle for ~10 minutes. (That's when I come back to a rebooted machine and a BSOD error message.)

Please let me know if I need to include any other useful/helpful information that isn't contained in the attached .zip folder. Thanks.

My System SpecsSystem Spec
.

07 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard, Quailman.

► It is Norton Internet Security.
Code:
fffff880`06e693e8  fffff880`03e81de6Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x19de6
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Check your Disk Drive.
  1. Update your SSD's Firmware (Skip it, if it not a SSD; I guess it is a 1 TB HDD)
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
07 Nov 2012   #3

W7 x64
 
 

  1. Fully removed Norton.
  2. Downloaded Security Essentials and ran a full scan.
  3. Already have MBAM, and will run another full scan. (In progress)
Disk Drive Check:

1. It's SATA, so skipped. (link to my computer - I've only changed the graphics card and power supply.)
2. So just make sure everything's firmly connected and in place? As for cleaning, what's an effective way? I know spraying compressed air will do [half] the trick, but won't that just circulate the dust?
3. I tried this earlier today after reading about it elsewhere - I got hung on step 4 of 5. Ended up having to hard reboot (held button) and just ignore the scan. I'll try it again after MBAM.
4. Will run after chkdsk /f/r.



I'll update this post as I check things off. Thanks a ton for your help so far.


My System SpecsSystem Spec
.


07 Nov 2012   #4

W7 x64
 
 

A little update: I did the first three things. Had to go away for a bit and came back to a rebooted machine with a blue screen error message. Scans were done and Norton had already been removed too.

I'm gonna try to do the chkdsk again in hopes that it doesn't stall again.
My System SpecsSystem Spec
08 Nov 2012   #5

W7 x64
 
 

Ran CCleaner and a registry check. Fixed problems and went away for 10-15 minutes to see if my problem was fixed. Nope.

Running out of ideas here. More help would be lovely.
My System SpecsSystem Spec
08 Nov 2012   #6

Window 7 Ultimate x64
 
 

Is this the same BSOD?
My System SpecsSystem Spec
08 Nov 2012   #7

W7 x64
 
 

Quote   Quote: Originally Posted by TokiHacker View Post
Is this the same BSOD?
Is the same BSOD happening from when I posted this topic? Yes.
My System SpecsSystem Spec
09 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

May we see some of your latest dumps?
My System SpecsSystem Spec
09 Nov 2012   #9

W7 x64
 
 

So I found something to note about the dumps. After the first initial BSOD, the bug check code changes.

Here's a picture of the initial dump:
My System SpecsSystem Spec
09 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Qualiman, not this, but the SF Diag tool output we need
My System SpecsSystem Spec
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 BSOD only after computer is "idle"...





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