BSOD occurs only during runescape


  1. Posts : 11
    Windows 7 Ultimate x64
       #1

    BSOD occurs only during runescape


    I have windows 7 ultimate 64 bit. BSOD mostly occurs when I am busy in runescape. this problem is not so new. I had BSOD, but mostly during runescape whether I am playing game through any browser or using runescape client. But today BSOD occurred 3 times during that game.
    I am giving some additional information that I don't have any service pack installed as i cant install sp1 ( during installation error occurs)
    I will provide more information if i am missing something
      My Computer


  2. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #2

    Here is my SF attachment that i just run after reboot from BSOD
      My Computer


  3. Posts : 51,383
    Windows 11 Workstation x64
       #3

    The dumps are blaming zone alarm - vsdatant.sys Driver Reference Table - vsdatant.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {8, 2, 0, fffff88004180b72}
    
    *** WARNING: Unable to verify timestamp for vsdatant.sys
    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
    Probably caused by : vsdatant.sys ( vsdatant+16b72 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004180b72, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fa0e0
    GetUlongFromAddress: unable to read from fffff800032fa198
     0000000000000008 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    vsdatant+16b72
    fffff880`04180b72 488b5908        mov     rbx,qword ptr [rcx+8]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880031cab00 -- (.trap 0xfffff880031cab00)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff880031cad28 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004180b72 rsp=fffff880031cac90 rbp=fffff880041ce110
     r8=fffff880031cae48  r9=0000000000000008 r10=000000000000ff00
    r11=fffff880031cad78 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    vsdatant+0x16b72:
    fffff880`04180b72 488b5908        mov     rbx,qword ptr [rcx+8] ds:00000000`00000008=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030c2b29 to fffff800030c35c0
    
    STACK_TEXT:  
    fffff880`031ca9b8 fffff800`030c2b29 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`031ca9c0 fffff800`030c17a0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`031cab00 fffff880`04180b72 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`031cac90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : vsdatant+0x16b72
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    vsdatant+16b72
    fffff880`04180b72 488b5908        mov     rbx,qword ptr [rcx+8]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  vsdatant+16b72
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: vsdatant
    
    IMAGE_NAME:  vsdatant.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dc387a2
    
    FAILURE_BUCKET_ID:  X64_0xD1_vsdatant+16b72
    
    BUCKET_ID:  X64_0xD1_vsdatant+16b72
    
    Followup: MachineOwner
    ---------
      My Computers


  4. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #4

    OK now i am uninstalling my zone alarm and will post here that what happens next.
      My Computer


  5. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #5

    after uninstallation I have not face BSOD yet.
    @z3r010 how can I select your post as an answer?
      My Computer


  6. Posts : 51,383
    Windows 11 Workstation x64
       #6

    You can just click the green solved button if all is good
      My Computers


  7. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #7

    @z3r010 Thanks very much man. You did a great hob. Can you tell me how did u retrieve that specific information from my attachment?
    Thanks very much again :)
      My Computer


  8. Posts : 51,383
    Windows 11 Workstation x64
       #8

    All the info you need to do it yourself is here - BSOD Analysis - Getting Started
      My Computers


 

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