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Windows 7: BSOD when using Office, error 0x00000027 mrxsmb10.sys


08 Nov 2012   #1

Windows 7 Professional 32bit
 
 
BSOD when using Office, error 0x00000027 mrxsmb10.sys

Hi,

One of the computers on our office network is encountering a BSOD every couple of days or so. I believe every time it has occurred Microsoft Office (Word/Excel) has been running. This computer is connected to a server running Windows Small Business Server 2003.
Unfortunately the SF diagnostic tool would not run correctly on the machine so I have copied the minidumps from the past month into a zip folder...hopefully this is sufficient? Please let me know if not and I can try to get the SF diagnostic tool working properly..

Thanks.


My System SpecsSystem Spec
.

09 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Better you contract your system administrator.

if you need your help, do two things:
► upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
► Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
Reply

 BSOD when using Office, error 0x00000027 mrxsmb10.sys




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