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Windows 7: BSOD during installing GW2

08 Nov 2012   #1
frustwisted

Windows 7 Home Premium x64
 
 
BSOD during installing GW2

Hi, I was trying to install Guild Wars 2 and I barely got past autorun when BSOD happened. Tried installing again, happened again. This problem has actually been occurring a few times before (playing other games and random moments). All I know is that the code says 116.

Also, I tend to make my laptop sleep a lot instead of shutting it down, maybe this is very bad?

I've uploaded my diagnostics, so any help would be GREATLY appreciated. Thank you guys!


My System SpecsSystem Spec
.
09 Nov 2012   #2
z3r010

 

The dumps are blaming you graphics driver and have a 116 error, take a look at the following thread for troubleshooting tips - STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800de40010, fffff8800f3ba554, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+15a554 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800de40010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f3ba554, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'EX64' and 'ENG64.SYS' overlap

FAULTING_IP: 
nvlddmkm+15a554
fffff880`0f3ba554 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`062a6358 fffff880`0ff35000 : 00000000`00000116 fffffa80`0de40010 fffff880`0f3ba554 00000000`00000000 : nt!KeBugCheckEx
fffff880`062a6360 fffff880`0ff34d0a : fffff880`0f3ba554 fffffa80`0de40010 fffffa80`0bb8cc00 fffffa80`0bb800a0 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`062a63a0 fffff880`0f20ff07 : fffffa80`0de40010 00000000`00000000 fffffa80`0bb8cc00 fffffa80`0bb800a0 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`062a63d0 fffff880`0f23dd5a : fffffa80`ffffffff 00000000`004329d5 fffff880`062a6510 fffffa80`0bb712d0 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`062a64b0 fffff880`0f229bf4 : 00000000`00000000 ffffffff`feced300 00000000`00000001 fffff880`0f239e65 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`062a64f0 fffff880`0f228bc5 : fffffa80`0bbafdd0 00000000`00000000 00000000`80000011 fffffa80`0bb800a0 : dxgmms1!VIDMM_DMA_POOL::WaitDmaBufferNotBusy+0xcc
fffff880`062a65c0 fffff880`0f223827 : 00000000`ffffda01 00000000`00000003 fffffa80`0bb9e230 00000000`00000000 : dxgmms1!VIDMM_DMA_POOL::AcquireBuffer+0x2a1
fffff880`062a6610 fffff880`0f226375 : fffff8a0`00000000 fffff880`0f221b71 00000000`00000000 fffff8a0`14954501 : dxgmms1!VIDMM_GLOBAL::FlushPagingBufferInternal+0x4c3
fffff880`062a6760 fffff880`0f21e79d : 00000000`00000000 fffffa80`0e73a000 00000000`0000000e fffffa80`0e7457d0 : dxgmms1!VIDMM_GLOBAL::EndPreparation+0x14d
fffff880`062a67d0 fffff880`0f23865d : 00000000`00000000 fffff8a0`0f9807c0 fffffa80`00000000 fffffa80`09817250 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd09
fffff880`062a69a0 fffff880`0f238398 : fffff800`00b96080 fffff880`0f237d00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`062a6b90 fffff880`0f237e96 : 00000000`00000000 fffffa80`0eadc010 00000000`00000080 fffffa80`0bb800a0 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`062a6bc0 fffff800`03932e5a : 00000000`037d480e fffffa80`0bb9d060 fffffa80`06ca4840 fffffa80`0bb9d060 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`062a6c00 fffff800`0368cd26 : fffff800`0380ee80 fffffa80`0bb9d060 fffff800`0381ccc0 fffff800`03823580 : nt!PspSystemThreadStartup+0x5a
fffff880`062a6c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+15a554
fffff880`0f3ba554 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+15a554

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dbf4e5f

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
My System SpecsSystem Spec
09 Nov 2012   #3
frustwisted

Windows 7 Home Premium x64
 
 

I *think* I know what the problem was...I randomly read some threads which prompted me to check my drivers..turns out my Intel graphics driver was outdated. Now that I've updated it I seem to have no problem installing the game, but the DVD drive made a REALLY loud noise all through the installation process...I'm guessing it's a hardware problem.

Anyhoo, thanks a lot for the link!
My System SpecsSystem Spec
.

09 Nov 2012   #4
tlarseth

Windows 8 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)
 
 

Quote   Quote: Originally Posted by frustwisted View Post
I *think* I know what the problem was...I randomly read some threads which prompted me to check my drivers..turns out my Intel graphics driver was outdated. Now that I've updated it I seem to have no problem installing the game, but the DVD drive made a REALLY loud noise all through the installation process...I'm guessing it's a hardware problem.

Anyhoo, thanks a lot for the link!
With either Guild Wars game, I always recommend installing from the web client instead of the disk, this way you know a bad disk, which has happened with Factions with the original Guild Wars doesn't corrupt your install. I tried installing from disk on my wife's computer, and it made a loud noise, are you hearing it from other disks as well or just this one?

Basically Anet and Blizzard games I always recommend using the web installer as opposed to the disk, and older games like Starcraft Broodwar, and Diablo II it fixes the windows Vista, 7, and 8 color glitches.
My System SpecsSystem Spec
09 Nov 2012   #5
frustwisted

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by tlarseth View Post
Quote   Quote: Originally Posted by frustwisted View Post
I *think* I know what the problem was...I randomly read some threads which prompted me to check my drivers..turns out my Intel graphics driver was outdated. Now that I've updated it I seem to have no problem installing the game, but the DVD drive made a REALLY loud noise all through the installation process...I'm guessing it's a hardware problem.

Anyhoo, thanks a lot for the link!
With either Guild Wars game, I always recommend installing from the web client instead of the disk, this way you know a bad disk, which has happened with Factions with the original Guild Wars doesn't corrupt your install. I tried installing from disk on my wife's computer, and it made a loud noise, are you hearing it from other disks as well or just this one?

Basically Anet and Blizzard games I always recommend using the web installer as opposed to the disk, and older games like Starcraft Broodwar, and Diablo II it fixes the windows Vista, 7, and 8 color glitches.
Just this one. I thought it may be because the CD is very large (although I'm not sure if this is a factor). Would've download it but it's a whopping 25GB and my internet speed isn't too good here. Thanks again
My System SpecsSystem Spec
09 Nov 2012   #6
tlarseth

Windows 8 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)
 
 

Yea, some drivers have trouble reading over the new copy protect, which is why the disk makes that noise, there are other disks that have had this issue as well, not just GW2.
My System SpecsSystem Spec
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 BSOD during installing GW2




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