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Windows 7: BSOD when watching a video on YouTube, error 0x000000A1


08 Nov 2012   #1

Windows 7 64bit
 
 
BSOD when watching a video on YouTube, error 0x000000A1

Hello.

My computer has started to torture me with this BSOD, again. I get the error usually when I am watching a videon on YouTube. After a couple of BSODs the error disappears and my computer works smoothly. I have checked my PC with multiple anti-virus programs and I've not found a single threat.

I have a picture of the BSOD if it is needed.

Specs

Windows 7 64bit
Ram 6,00gb
CPU: Intel Core 2 Quad CPU 2.67GHz
Graphics card: NVIDIA Geforce GT 230


My System SpecsSystem Spec
.

09 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums,

Multiple antiviruses would rather create conflicts. So please uninstall any other security software except Microsoft Security Essentials.

Please uninstall the following software:
Code:
  1. Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
  2. Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
  3. Start Menu\Programs\Spybot - Search & Destroy 2 Public:Start Menu\Programs\Spybot - Search & Destroy 2 Public
1. AVG contributes in BSOD-s and is often a cause of BSOD-s itself.
2. Daemon Tools:
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

3. Spybot can slow down the system.
Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with Malware Bytes.

You have way too many items at start-up. Free up the start-up, nothing except the antivirus is usually needed.Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:The latest drivers for NVIDIA are a little problematic as I've heard. Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA Reboot the system. Now delete remnants of its drivers using Driver Fusion/Sweeper. Reboot if required

Download and install the drivers from the link of Filehippo bellow:Let us know the results of these

Then you may test the RAM with memtest86+:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Hope this helps for now
My System SpecsSystem Spec
09 Nov 2012   #3

Windows 7 64bit
 
 

Alright. I've done everything you told me and so far my PC seems to be fine. I haven't gotten any BSODs. I will wait a couple of days before I mark this to resolved.

Thanks for the help!
My System SpecsSystem Spec
.


09 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update.

You can take memtest if you have time (precautionary).

Good luck.
My System SpecsSystem Spec
12 Nov 2012   #5

Windows 7 64bit
 
 

Okay. My PC worked yestersay completely fine, but today morning it freezed and gave me a new BSOD. 0x0000007E
My System SpecsSystem Spec
12 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload the dump file and proceed with memtest.

Quote:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
My System SpecsSystem Spec
12 Nov 2012   #7

Windows 7 64bit
 
 

Looks like my computer didn't create one, I was told that when it gave the blue screen of death it froze. At least for now, but I'll do memtest again.
My System SpecsSystem Spec
12 Nov 2012   #8

Windows 7 64bit
 
 

Here's another blue screen of death, which I got. I will run memtest tonight when I have time
My System SpecsSystem Spec
12 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I will take a look at them soon.
My System SpecsSystem Spec
15 Nov 2012   #10

Windows 7 64bit
 
 

I did the memtest twice and I got no errors. I just got on my PC and my taskbar started flashing, I moved my cursor on it stopped flashing. After a couple of seconds I got another BSOD. 0x0000000A


Here's the dumpfile
My System SpecsSystem Spec
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 BSOD when watching a video on YouTube, error 0x000000A1




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