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Windows 7: BSOD crashes after team viewer download

09 Nov 2012   #1
Axe12

windows 7 home premium 64 Bit Service pack 1
 
 
BSOD crashes after team viewer download

Am having blue screen error after I installed Team viewer on my Laptop. Its Windows 7 Home premium 64 bit. The error message that I am getting is

Problem signature:
Problem Event Name: BlueScreen
OS Version:6.1.7601.2.1.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: e1
BCP1: FFFFF800035BB560
BCP2: 0000000000000002
BCP3: FFFFFA8003CCD220
BCP4: FFFFFA8003CCD220
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Please do assist in this error. Am attaching the MSINFO file in this thread


My System SpecsSystem Spec
.
09 Nov 2012   #2
myzoneajay

Windows 7 Professional 32 Bit
 
 

Just uninstall Team Viewer & download the latest version of Team Viewer & then install the latest one.
If it already is the latest one then try using some older version.
YOu can also check system files integrity by:
Open Command prompt
Type:
sfc /scannow
My System SpecsSystem Spec
10 Nov 2012   #3
Axe12

windows 7 home premium 64 Bit Service pack 1
 
 

Thanks for your reply. I have removed Team viewer and still the problem persists. Am unable to log into SFC/SCANNOW as the computer says you need to be logged in as administrator (While I am logged in as an administrator!).
Is there something I am doing wrong?
My System SpecsSystem Spec
.

10 Nov 2012   #4
Axe12

windows 7 home premium 64 Bit Service pack 1
 
 

Realised one more thing, the system crashes particularly when I start Utorrent. Got this error
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: e1
BCP1: FFFFF80003584560
BCP2: 0000000000000002
BCP3: FFFFFA8003759BC0
BCP4: FFFFFA8003759BC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My System SpecsSystem Spec
10 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
McAfee and bugcheck E1 is a common case as far as I've seen and keeping two antiviruses on the computer would cause conflicts anyway. Remove McAfee with its removal too and see if there are any improvements.Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Also run the tools below and delete anything they may find:ESET online scanner:
My System SpecsSystem Spec
07 Dec 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Were your blue screen issues resolved?
My System SpecsSystem Spec
08 Dec 2012   #7
Axe12

windows 7 home premium 64 Bit Service pack 1
 
 

Yes removed Mcafee and there have not been any more crashes. Thanks for your help here. Sorry could not reply earlier..
My System SpecsSystem Spec
08 Dec 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It's okay. You can mark the thread as solved

Quote:
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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