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Windows 7: BSOD and random reboots

10 Nov 2012   #1

Windows® 8 Pro (64-bit)
 
 
BSOD and random reboots

Hi guys,

This is in reference to a friend's desktop running on 1GB RAM, a 3GHz Core 2 Duo processor, 160GB HDD and no video card. Tha's all I know about the specs as of now.

Issue:
This desktop was running on Windows XP earlier. Whenever I started this PC, I would see the desktop and then it will restart by itself. Ran some virus scans and it all came up clean. So I formatted C drive and installed Windows 7 32-bit. Same issue. The PC just randomly reboots and throws a BSOD as soon as it reaches the desktop wallpaper screen.
Strangely, it doesnt happen while in Safe mode.

I have no idea what's causing this reboot and BSOD.
I have attached the dump files. Please help.

Thanks,
Dinesh

My System SpecsSystem Spec
.

10 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi Dinesh.

The dump shows lots of errors with Avast! antivirus.

Code:
88cb686c  8b855247Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x41247
88cb6870  0341fb78
88cb6874  8b8aa938 aswSnx+0x96938
88cb6888  8b8aa900 aswSnx+0x96900
88cb688c  00000001
88cb6890  00000007
88cb6894  866d4808
88cb6898  8666cb18
88cb689c  8b8aa900 aswSnx+0x96900
88cb68a0  88cb68dc
88cb68a4  8b855203 aswSnx+0x41203
88cb68a8  000003a0
88cb68ac  8b855247 aswSnx+0x41247
88cb68b0  0341fb38
88cb68b4  8b8aa938 aswSnx+0x96938
88cb68b8  00000000
88cb68bc  8b8aa958 aswSnx+0x96958
88cb68c0  8b8aa938 aswSnx+0x96938
88cb68c4  0000000c
88cb68c8  8b8aa900 aswSnx+0x96900
88cb68cc  88cb692c
88cb68d0  8b8aa938 aswSnx+0x96938
88cb68d4  8b8aa900 aswSnx+0x96900
88cb68d8  88cb68e8
88cb68dc  82c28ba9 hal!KfLowerIrql+0x61
88cb68e0  8b8aa964 aswSnx+0x96964
88cb68e4  8b8aa900 aswSnx+0x96900
88cb68e8  88cb6900
88cb68ec  8b869964 aswSnx+0x55964
88cb68f0  93670688
88cb68f4  8297a21c nt!CallbackListLock
88cb68f8  8b68fa18
88cb68fc  00000000
88cb6900  88cb693c
88cb6904  8b869dda aswSnx+0x55dda
88cb6908  8297a21c nt!CallbackListLock
88cb64d0  8c2670e8*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x460e8
88cb6318  86c1df01*** WARNING: Unable to verify timestamp for Ntfs.sys
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0xbf01
Maybe disk check and installation of the latest version of avast! antivirus may help.
My System SpecsSystem Spec
10 Nov 2012   #3

Windows® 8 Pro (64-bit)
 
 

Hi Yussi,

Thanks for the information. I will uninstall Avast and also run a disk check and see if that helps.

Thanks,
Dinesh
My System SpecsSystem Spec
.


10 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Not a problem. Let us know how it went
My System SpecsSystem Spec
11 Nov 2012   #5

Windows® 8 Pro (64-bit)
 
 

Hi. I uninstalled avast and ran few disk checks and it has solved the problem.
Thank you.
My System SpecsSystem Spec
11 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update Dinesh

Did you reinstall Avast! ?
My System SpecsSystem Spec
11 Nov 2012   #7

Windows® 8 Pro (64-bit)
 
 

No I didn't. I installed MSE and the computer is working great so far.
My System SpecsSystem Spec
11 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Good to hear
My System SpecsSystem Spec
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 BSOD and random reboots




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