Windows 7: BSOD on occassion while starting up my Laptop

Darklitearch · 10 Nov 2012

Hi people, First time posting on these forums. Would appreciate help on my BSOD. It started popping out recently, not sure why, its not a huge impediment to usage, but its annoying. Attaching the files here for review from experienced posters.

**x BlueRobot** · 10 Nov 2012

Could you please upload all the files in a compressed (zipped) folder as I don't have WinRAR installed on my computer?

koolkat77 · 10 Nov 2012

Welcome to SevenForums.

The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.

Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Just FYI:

Code:

fffff880`03b42028  fffff880`07ba8ab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
==============================================================================================================================
fffff880`03b42358  fffff880`0477f2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20121030.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
==============================================================================================================================
fffff880`03b423b8  fffff880`078c19f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0

EraserUtilRebootDrv.sys / Symantec /Norton
BHDrvx64.sys / Symantec Heuristics Driver
SYMEVENT64x86.SYS/ Norton Internet Security

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Hope that helps.

Windows 7: BSOD on occassion while starting up my Laptop

BSOD on occassion while starting up my Laptop problems?