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Windows 7: BSOD page_fault_in_nonpaged_area Win7 and Win8

14 Nov 2012   #51

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Code:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

BugCheck D1, {fffff840186b866b, 2, 8, fffff840186b866b}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------
I noticed that it crashed on a AVG file:

Code:
PROCESS_NAME:  avgcsrva.exe
Avgcsrva.exe file information

One of the usual causes for the previous two BSODs, was according to the BSOD Index, the virus scanner program being used, therefore I recommended uninstalling AVG using the offical AVG uninstaller (AVG Uninstaller) and then installing:

Both provide great protection, I would recommend using Microsoft Security Essentials, however it is not supported within Windows 8, but Windows Defender has been designed to provide the same protection as MSE.

Have you performed the additional hard-drive tests and scanned with the System File Checker?

Looking at next BSOD
Thanks. AVG Uninstaller running now. I'll use Windows Defender, and I've always used Malwarebytes - the two should be enough (hopefully!).

Will keep you updated on anymore BSOD's!

My System SpecsSystem Spec
14 Nov 2012   #52

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) was the same as the above post, and the STOP 0x00000050 occured again.

win32k.sys - Driver Reference Table

It may need to be run 3 times with reboots in between to start repairing files, if not then you may need to perform a Repair Install to fix any missing or corrupted Windows files.
My System SpecsSystem Spec
14 Nov 2012   #53

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) was the same as the above post, and the STOP 0x00000050 occured again.

win32k.sys - Driver Reference Table

It may need to be run 3 times with reboots in between to start repairing files, if not then you may need to perform a Repair Install to fix any missing or corrupted Windows files.
I ran this once last night, and it said it fixed one problem. Is there something specific about 3 times?
My System SpecsSystem Spec
.


14 Nov 2012   #54

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Sometimes if it finds problems, it doesn't always fix all the issues straight away, so most people recommend running it 3 times to make sure all the files have been fixed.

Have you ran the tests from Seagate yet?

Did you check that your system was compatible with Windows 8?

Windows Compatibility Center

Have you made sure that the drivers are compatible with Windows 8?
My System SpecsSystem Spec
14 Nov 2012   #55

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Sometimes if it finds problems, it doesn't always fix all the issues straight away, so most people recommend running it 3 times to make sure all the files have been fixed.

Have you ran the tests from Seagate yet?

Did you check that your system was compatible with Windows 8?

Windows Compatibility Center

Have you made sure that the drivers are compatible with Windows 8?
Will SeaTools work with an SSD? As I have an OCZ Agility 3 with Win 8 on it.

When I upgraded to Win 8, the installer ran a compatibility test which was fine. Maybe I'll try manually updating all my drivers, worth a shot.

Cheers.

EDIT: Tried installing SeaTools, but it isn't compatible with Windows 8
My System SpecsSystem Spec
15 Nov 2012   #56

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

It worth checking and then manually updating your drivers, and it's good that Windows 8 is compatible with your hardware, driver compatiblity shouldn't be a problem here, as if the Windows 8 is compatible you would think that the drivers would have been released to be compatible with Windows 8 also.

Remember to run System File Checker again a few times, to make sure all the files have been repaired.

Any new BSODs?
My System SpecsSystem Spec
15 Nov 2012   #57

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
It worth checking and then manually updating your drivers, and it's good that Windows 8 is compatible with your hardware, driver compatiblity shouldn't be a problem here, as if the Windows 8 is compatible you would think that the drivers would have been released to be compatible with Windows 8 also.

Remember to run System File Checker again a few times, to make sure all the files have been repaired.

Any new BSODs?
Will run SFC a few more times when I get home from work. Doesn't CrystalDisk just show info, as opposed to run any tests?

No new BSOD's after the one last night, and I played quite a bit of Black Ops 2 last night and was using the PC for an hour this morning. But like I said, it does seem to be very random!

So, an extensive recap to-date:

DONE
+ Ran MemTest86+ with no faults.
+ Ran Disk Checks (Windows built in)
+ Enabled Driver Verifier
+ Uninstalled Daemon Tools Lite (the cause of 1 BSOD)
+ Ran SPTD Uninstaller (there was nothing to uninstall)
+ Ran SFC Scan Now via Command Prompt; repaired 1 error
+ Manually tried updating drivers through Device Manager
+ Uninstalled AVG (now using Windows Defender) (the cause of 1 BSOD)
+ Uninstalled all non-Microsoft Keyboard & Mouse drivers (the cause of 1 BSOD)
+ Windows Defender & Malwarebytes scan carried out with no errors
+ Anti-rootkit utility TDSSKiller scan carried out with no errors

TO DO
+ Run SFC ScanNow a few more times
+ Keep monitoring

Thanks for all your help so far Blue Robot, I'll post the results of the other SFC Scan Nows (if they repaired anything) and any other BSOD's I get. Cheers.
My System SpecsSystem Spec
15 Nov 2012   #58

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Yes, it will give useful information about the health of your hard-drive and also the temperature for it (overheating can cause hardware issues), and thanks for the update!

It's good to know, that you haven't had any new BSODs so far
My System SpecsSystem Spec
15 Nov 2012   #59

Windows 8 Pro x64
 
 

Ran SFC Scannow 6 times, no errors. Will keep monitoring.
My System SpecsSystem Spec
15 Nov 2012   #60

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay thanks for informing me
My System SpecsSystem Spec
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 BSOD page_fault_in_nonpaged_area Win7 and Win8





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