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Windows 7: BSOD page_fault_in_nonpaged_area Win7 and Win8

16 Nov 2012   #61

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If you get any more crashes, try the steps below.
You've had good help previously, just a few things that should be followed up on.

Since this is looking like a hardware issue, can you fill in your System Specs?
You can use this app to find them: Speccy Free System information Utility
Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.

Previously mentioned that you ran memtest86+ for a couple of hours, how many passes did it make?
Need a minimum of 7 full passes to test your RAM. It runs different tests with each pass.
Your symptoms seem like a hardware issue so you should run memtest86+ again.
This may take several hours to complete so best to run overnight, you can stop the test if you get any errors, one is too many.
The crash you had, reported by x BlueRobot in post #41, indicates memory_corruption, testing the RAM is where you should start.

If you had problems with your graphics card when you ran Driver Verifier, then there might be an issue with your graphics card driver or the graphics card itself.
Driver Verifier stresses drivers, trying to make faulty or bad drivers fail so they will be identified and you can fix the problem.
Run a graphics test to check your graphics card.

Have checked for an update on the OCZ Agility 3 SSD firmware?
This SSD is known to have some issues, and a few firmware updates to solve them.

My System SpecsSystem Spec
.

16 Nov 2012   #62

Windows 8 Pro x64
 
 

Morning Dave,

i3 530 @ 4.0GHZ
16GB Kingston HyperX Grey
1GB 460GTX
Gigabyte H55M-UD2H
OCZ Agility 3 SSD 120GB

memtest86+ made 2 passes, was running for a couple hours. What I'll do is leave it running when I go to work (just about to leave), which should mean it runs for 9+ hours by the time I'm home this evening. Will that be sufficient?

I believe there is a newer version of the Agility 3 firmware, but don't you have to format the drive to update? I couldn't do it with this install of Windows 8 still in place, could I?

Thanks for your help.

EDIT - Used a tool OCZ provide which allowed me to boot from USB into a modified Linux environment, update the Agility SSD driver (to 2.25) and reboot. So SSD firmware is now up to date. I've left memtest86+ running (I'm at work now), and will post the results when I get home.

Quote   Quote: Originally Posted by Dave76 View Post
If you get any more crashes, try the steps below.
You've had good help previously, just a few things that should be followed up on.

Since this is looking like a hardware issue, can you fill in your System Specs?
You can use this app to find them: Speccy Free System information Utility
Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.

Previously mentioned that you ran memtest86+ for a couple of hours, how many passes did it make?
Need a minimum of 7 full passes to test your RAM. It runs different tests with each pass.
Your symptoms seem like a hardware issue so you should run memtest86+ again.
This may take several hours to complete so best to run overnight, you can stop the test if you get any errors, one is too many.
The crash you had, reported by x BlueRobot in post #41, indicates memory_corruption, testing the RAM is where you should start.

If you had problems with your graphics card when you ran Driver Verifier, then there might be an issue with your graphics card driver or the graphics card itself.
Driver Verifier stresses drivers, trying to make faulty or bad drivers fail so they will be identified and you can fix the problem.
Run a graphics test to check your graphics card.

Have checked for an update on the OCZ Agility 3 SSD firmware?
This SSD is known to have some issues, and a few firmware updates to solve them.
My System SpecsSystem Spec
16 Nov 2012   #63

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good work on the SSD firmware update and the specs, can you enter the specs in the 'System Specs' dropbox in the lower left of any of your posts, that way we don't have to search through the thread to find them.

With 16GB RAM it may take longer than 9 hours, just let it run until it starts pass #8, then you can stop it.
Let us know the memtest86+ results.
My System SpecsSystem Spec
.


16 Nov 2012   #64

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Good work on the SSD firmware update and the specs, can you enter the specs in the 'System Specs' dropbox in the lower left of any of your posts, that way we don't have to search through the thread to find them.

With 16GB RAM it may take longer than 9 hours, just let it run until it starts pass #8, then you can stop it.
Let us know the memtest86+ results.
Specs entered into 'System Specs'.

I'll see what pass number it has reached when I get in from work. Will it produce an error log I can share on here? Or should I just make a note of everything and anything?
My System SpecsSystem Spec
16 Nov 2012   #65

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You can take a picture, but the fact that it passes or has errors is all that's really needed.
Just note the number of errors.
My System SpecsSystem Spec
16 Nov 2012   #66

Windows 8 Pro x64
 
 

OK will do. If it has errors, what are the next steps? Run memtest86+ on a module by module basis to identify the faulty stick? I have 4x4GB.
My System SpecsSystem Spec
16 Nov 2012   #67

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If you get any errors you can stop the test.

Normally you would run memtest86+ one card at a time, you can test two cards to save some time.
If you get an error, remove one card and test again.
My System SpecsSystem Spec
16 Nov 2012   #68

Windows 8 Pro x64
 
 

Quote   Quote: Originally Posted by Dave76 View Post
If you get any errors you can stop the test.

Normally you would run memtest86+ one card at a time, you can test two cards to save some time.
If you get an error, remove one card and test again.
8hours 32minutes of testing so far; only 4 passes complete!!! No errors as of yet.
My System SpecsSystem Spec
16 Nov 2012   #69

Windows 8 Pro x64
 
 

16hours of Memtest86+, no errors (see attached).
My System SpecsSystem Spec
17 Nov 2012   #70

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good news on the RAM.
16GB RAM is nice to have until you need to test it.

Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

If you want to stress test the system you can run OCCT.
OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start, leave the 1 minute pre and 5 minute post idle time, this gives a good reference point.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

If you get any more crashes, post the full report files.
My System SpecsSystem Spec
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 BSOD page_fault_in_nonpaged_area Win7 and Win8





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