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Windows 7: Random BSOD error 0x0000003b and 0x00000024


11 Nov 2012   #1

Windows 7 Ultimate x64 sp1
 
 
Random BSOD error 0x0000003b and 0x00000024

Greetings,
I am new to the forum. Recently i have installed windows 7 ultimate sp1 and since then have been experiencing random BSOD ( cant give u a precise number but more than 10+ in 6 days time ). I would have uploaded the dmp files from every bsod i enountered so far but i only recently set windows to save dmp files. The error for every Bsod so far has been the same 0x0000003b except for the last one which is 0x00000024. The bsod seems to occur randomly while i am on my desktop ( never while i am in games) and sometimes durring start up. I tried to solve the problem my self but i dont know much about windows 7. I hope someone will be able to help me since i am very close to go back to xp

My System SpecsSystem Spec
.

11 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums

Before installing Windows 7 did you run the upgrade adviser?
Windows 7 Upgrade Advisor - Download - Microsoft Windows
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
fffff880`084139d8  fffff880`040f6c78Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0xdc78
AVG antivirus is contributing in these BSOD-s and is often a cause of BSOD-s itself. Suggest you to uninstall it and use Microsoft Security Essentials at least to test.
AVG | Download tools and utilities
Microsoft Security Essentials - Microsoft Windows
Code:
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Spybot S&D is not the best protection software. It can slow down & corrupt the system.

You may keep the free version of Malware bytes which is a great combination with MSE.
How to uninstall | Spybot
Removing Spybot - Safer-Networking Forums
Look for an update on the BIOS version.
Code:
BIOS Version/Date	Award Software International, Inc. F10, 31.8.2009
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Disk Check
Let us know how it went. Good luck
My System SpecsSystem Spec
12 Nov 2012   #3

Windows 7 Ultimate x64 sp1
 
 

Hello
Thank you for your reply. Unistalled avg and spybot but got another BSOD after i restarting my pc. As For the bios i got the latest driver but it isnt compatible with my x64 windows 7. Tried chkdsk and sfc/scannow comands but everything was finen, i even inserted my Windows 7 disk and tried repair but it found no errors. The dmp file from my last bsod is attached. Got more ideas?

My System SpecsSystem Spec
.


12 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
12 Nov 2012   #5

Windows 7 Ultimate x64 sp1
 
 

Hello
Sorry for my late response. MSE took 80 minutes to complete its first scan. Anyway here is the screenshot u asked for (i hope this is what u asked for ). Let me know if u need something else.
My System SpecsSystem Spec
12 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Please test your hard drive with WD Data Lifeguard Diagnostic for Windows.
My System SpecsSystem Spec
12 Nov 2012   #7

Windows 7 Ultimate x64 sp1
 
 

Hello
Sorry for my late post again. Done as u asked but again everything seems to be ok. Screenshot attached. Solving problems on Xp was alot easier . Do u have any more advices for me?
My System SpecsSystem Spec
12 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay

Can you stay in safe mode for a while and tell me how the computer performs there?

Longer would be better to see if there are any BSOD-s in safe mode.
My System SpecsSystem Spec
12 Nov 2012   #9

Windows 7 Ultimate x64 sp1
 
 

Wow that was fast. Staying in safe mode for longer periods is no problem but... i dont know if that will really help. I mean my bsod's occur randomly and sometimes i can use my pc bsod free for 1 day ( the longest was 2 days without any bsod ). The thing is even if i stay in safe mode for hours and hours and nothing happens, that doesnt mean everything is ok in safe mode. It only means that i havent "triggered" the bsod yet. Sorry if this sounds stupid . If u still think this is a good idea then just tell me for how long u want me to stay is safe mode.
My System SpecsSystem Spec
12 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright. I think safe mode is not needed as you tried it already

Did you install microsoft security essentials and malwarebytes? Full scans made?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:
My System SpecsSystem Spec
Reply

 Random BSOD error 0x0000003b and 0x00000024




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