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Windows 7: BSOD hal.dll, ntoskrnl.exe pci.sys

19 Dec 2012   #91
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please also run the following command and post the results.

NET START BFE


My System SpecsSystem Spec
.
19 Dec 2012   #92
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

DIR C:\Windows\System32 /AH /S
resulted in 349 files and 387 Dir (so the file number is a bit different)
My System SpecsSystem Spec
19 Dec 2012   #93
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

net start bfe
C:\>net start bfe
The Base Filtering Engine service is starting.
The Base Filtering Engine service could not be started.
A system error has occurred.
System error 5 has occurred.
Access is denied.

And i am definitely in an Administrator Command Prompt.
My System SpecsSystem Spec
.

19 Dec 2012   #94
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Noel, I am attaching the DIRH.log even tho the file number was different from before, just in case I crash and you still want to see it. Thank you for your help. This started only when i stopped programs and services from starting in the startup menu.

I believe I have had an AV on this system, McAfee. I deleted it recently and I should have MSE on here, but I notice when it tries to update it gets errors. I also had malwarebytes but the trial ended and i dont know where to get the free one.
My System SpecsSystem Spec
19 Dec 2012   #95
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If MSE was installed on top of McAfee, then it won't have installed properly.
Have you managed to run the MCPR tool to get rid of the dregs of McAfee?
If so, then uninstall and reinstall MSE - after running the scanners that Archie recommended.
I'm still looking through the log file, but there's a few things that stand out already - more later.
My System SpecsSystem Spec
19 Dec 2012   #96
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run teh following commands in an Elevated Command prompt, and post the results.

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
SC QC BFE
SC QUERYEX BFE
SC SDSHOW BFE
SC QPRIVS BFE
SC QSIDTYPE BFE
My System SpecsSystem Spec
19 Dec 2012   #97
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Continue following other member's advice, don't let my post distract you from your present course of action.

Here's some information on Malwarebytes for you: If the previous Malwarebytes is still installed - go to Control Panel -> Programs & Features and remove that version from your system first

Malwarebytes free - answer NO to trial offer, install free version

Bill
.
My System SpecsSystem Spec
19 Dec 2012   #98
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

i have had 3 more crashes, one i believe is when i was in safe mode. I am currently in safe mode with networking. took three boots to get here.
the dump i believe that was from when in safe mode has 33977-01 in its name.

re: MSE yes, installed when i thought mcafee was gone, but mcafee was not. i will try the reinstall of MSE.
re: MCPR i was able to run from online and it cleaned all mcaffe stuff out, i believe. (i could not run from my harddrive as there was a problem with unzipping to temp file)
My System SpecsSystem Spec
19 Dec 2012   #99
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\lynn>cd\
C:\>reg query "hklm\software\microsoft\windows NT\CurrentVersion\ProfileList"
HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\software\microsoft\windows NT\CurrentVersion\ProfileList\S-1-
5-21-3593623888-3634906746-1474146685-1000
C:\>sc qc bfe
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: bfe
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Base Filtering Engine
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\LocalService
C:\>sc queryex bfe
SERVICE_NAME: bfe
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 5 (0x5)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\>sc sdshow bfe
DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\>sc qprivs bfe
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: bfe
PRIVILEGES : SeAuditPrivilege
C:\>sc qsidtype bfe
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: bfe
SERVICE_SID_TYPE: RESTRICTED
C:\>
My System SpecsSystem Spec
19 Dec 2012   #100
x BlueRobot

 

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa8007aa78d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Code:
===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa8007aa7958
Section       @ fffffa8007aa79e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0504
Device Id     :
  VenId:DevId : 8086:340c
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x05
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8007aa7a1c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa8007aa7a58
  Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00
It's the same consistent crash, and keep following Noel's advice.
My System SpecsSystem Spec
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 BSOD hal.dll, ntoskrnl.exe pci.sys




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