Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD hal.dll, ntoskrnl.exe pci.sys

21 Dec 2012   #121
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I am requesting Debbie B to have a look. His inputs will be valuable here, and it will be helpful for you.


My System SpecsSystem Spec
.
21 Dec 2012   #122
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

On with Dell now and they are going thru the regular paces. installing updated video driver, then will update BIOS (been thru this before)
He asked me how many PCIe slots i have. I have no idea and told him I thought Dell would know in my configuration somehow.
My System SpecsSystem Spec
21 Dec 2012   #123
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Thank you Arc!
My System SpecsSystem Spec
.

21 Dec 2012   #124
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

If Dell is remote connecting to your machine, they should be able to determine everythning about your machine. If you are on chat or on the phone give them your serial number usually located on the COA sticker - the SN will let them check your machine configuration as it was when it went out the door. Dell absolutley should know these things if they have the right information (the SN)

A system Information report (msinfo32.exe) can tell you all about your machine if you're curious, but Dell should know.

Continued good luck resolving the issue with Dell. Hopefully Debbie B can add insightful information for you.

Bill
Quote   Quote: Originally Posted by sabbyblue View Post
On with Dell now and they are going thru the regular paces. installing updated video driver, then will update BIOS (been thru this before)

He asked me how many PCIe slots i have. I have no idea and told him I thought Dell would know in my configuration somehow.
My System SpecsSystem Spec
21 Dec 2012   #125
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

While on with Dell after he updated video driver and BIOS, the system trapped (with the traps I got in November, it appears to my uneducated eye). And now it keeps trapping.

He is sending out someone to replace the VIDEO card! And instructions on how to (drum roll) reinstall Windows...
My System SpecsSystem Spec
21 Dec 2012   #126
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The video card is alos a PCIe one. May be they understood that it is not the network card but the video card. But that is not impossible. Wish you the best of your luck.
My System SpecsSystem Spec
21 Dec 2012   #127
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Thank you Arc. I have been suspcious of this video card since november of 2011. I was on with Dell about that back then and they insisted all was fine, and to reinstall Windows. I am pretty upset with them that it took me telling them, thanks to the members of this forum, about the PCIe problem and then they put it together. He never looked at any of the dumps.

After a few struggles in rebooting the system came up with a new problem, re: USB device. Of course i was told a clean reinstall will fix that.

I had to let the System Repair do a System restore. I don't know where it went back to (the program choses it, I dont know what criteria it uses to make the choice). I may no longer have MSE in the registery and possibly have the remains of the dreaded McAfee. I know that that latest video driver has caused me problems in the past so I wanted the system to go back to before that driver was installed by Dell this morning.

And now, after the restore I am told that the unknown device (which before was a USB port) failed in installing. I did not try to install anything so, this is just another mystery.

Anyway, the video card will be reinstalled next week. I have to wait for a call for an appointment. I am NOT happy that i have a Dell machine. Not at all.
My System SpecsSystem Spec
21 Dec 2012   #128
almondman

windows 7
 
 

Did they say what was wrong with the video card in your machine?
If the video card is the problem, you shouldn't need to reinstall windows. Did they say what video card you would end up with? your current card is a Radeon 5800 series. And when will the tech be there to swap the card?

Please keep us posted.
My System SpecsSystem Spec
21 Dec 2012   #129
GordonCCH

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Firstly, hi guys, this is my first post.

I have the exact same model as sabbyblue, and for almost 2 years, it performed very well. However, until 2 months ago, it starts acting up. And yea, i came across this forum cause i have the same problem as sabbyblue as well. However, i am not sure if my problem is exactly the same as sabbyblue's. I, too get random blue screens. with BlueScreenView, it shows that it is hal.dll+12a3b, ntoskrnl.exe+18cb13 and pcy.sys+9bcf, which is the same as sabbyblue.

Reading through the post, i dont remember seeing another "symptom" i have. or maybe i just missed it. Sometimes right after the BSOD during startup at the windows logo screen, the screen goes black and the cpu starts beeping with the power button blinking along in orange. It is 6 short beeps to be exact. Have tried countless scans and troubleshoots but nothing seems to show what the problem is.

I can give more information if u guys think this is relevant and wants more info. If this is totally irrelevant to this thread, just delete this post or something. Just trying to helpful and hopefully could fix my CPU as well.
My System SpecsSystem Spec
21 Dec 2012   #130
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Dell told me tech will be here either by the 24th or if not then the 26-28th. I will get a call from tech to make appt. There was no mention of what card. I believe he said replace, which would imply the same card, i think.

in the meantime, i can't start the thing. which is not good, at all. i need it up every day.
My System SpecsSystem Spec
Reply

 BSOD hal.dll, ntoskrnl.exe pci.sys




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
0x00000124 ntoskrnl.exe ntoskrnl.exe+4a63cc BSOD Error runninganygame
i keep getting BSOD when playing game new graphics i dont know where to start when its comes to BSOD stuff 110414-10576-01.dmp 11/4/2014 10:48:39 PM 0x00000124 00000000`00000000 fffffa80`0af318f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4a63cc ...
BSOD Help and Support
BSOD Address:ntoskrnl.exe+75bc0; dxgmms1.sys,ntoskrnl.exe,Ntfs.sys
Hi, to make things easier for you,below is the Bug Check String, Driver, and crash address SYSTEM_SERVICE_EXCEPTION___dxgmms1.sys___ntoskrnl.exe+75bc0 MEMORY_MANAGEMENT_______ntoskrnl.exe____ntoskrnl.exe+75bc0 SYSTEM_SERVICE_EXCEPTION___ntoskrnl.exe____ntoskrnl.exe+75bc0...
BSOD Help and Support
BSOD when goes sleep, ntoskrnl.exe+e96d2/ntoskrnl.exe+81e7a
When I put my pc in sleep mode it often crashes: the screen goes normally in sleep mode, but the pc continues to stay awake for several minutes than BSOD & restart or BSOD & shut off. Thanks to BlueScreenView I found what is seemingly the guilty process, but I don't know what to do now. Thanks...
BSOD Help and Support
BSOD ntoskrnl.exe , All the Time !! Crash Address ntoskrnl.exe+80640
Jan 2014 //------------------------------------------- How to Solve : 1- I've uninstalled my windows and recover my laptop with recovery DVD to it's original factory state.(original windows :)) 2- Never installed Norton internet security again , I'm using Microsoft Security Essentials now. 3-...
BSOD Help and Support
Random BSOD Reporting ntoskrnl.exe+75c40 & ntoskrnl.exe+7efc0
I'm getting random Blue Screens and can't figure out why. I'm not running any hardcore programs. I'm mostly just using Microsoft Office and Firefox. The BSOD's seem to happen when I'm in Outlook, Excel or Firefox. Haven't been able to determine exactly which at the time as I'm moving back and...
BSOD Help and Support
BSOD Ntoskrnl.exe+7efc0 and Ntoskrnl.exe+75c40
I keep getting a BSOD (Critical_Object_Termination) but have no idea what is causing the issue. I tried in vain to debug my own minidump files but ended up getting nowhere. So far i have run MemTest over the weekend with 107 passes. I also ran Prime95 64-bit for 4 hours on each of the FFT tests...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App