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Windows 7: BSOD hal.dll, ntoskrnl.exe pci.sys

21 Dec 2012   #131
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by GordonCCH View Post
Firstly, hi guys, this is my first post.

I have the exact same model as sabbyblue, and for almost 2 years, it performed very well. However, until 2 months ago, it starts acting up. And yea, i came across this forum cause i have the same problem as sabbyblue as well. However, i am not sure if my problem is exactly the same as sabbyblue's. I, too get random blue screens. with BlueScreenView, it shows that it is hal.dll+12a3b, ntoskrnl.exe+18cb13 and pcy.sys+9bcf, which is the same as sabbyblue.

Reading through the post, i dont remember seeing another "symptom" i have. or maybe i just missed it. Sometimes right after the BSOD during startup at the windows logo screen, the screen goes black and the cpu starts beeping with the power button blinking along in orange. It is 6 short beeps to be exact. Have tried countless scans and troubleshoots but nothing seems to show what the problem is.

I can give more information if u guys think this is relevant and wants more info. If this is totally irrelevant to this thread, just delete this post or something. Just trying to helpful and hopefully could fix my CPU as well.
Start your new thread, following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
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21 Dec 2012   #132
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Good Luck Gordon. At least you are in good hands (here on this forum!)
My System SpecsSystem Spec
21 Dec 2012   #133
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

BTW, I feel I may have temporarily circumvented the crashes. I restored to just before the "critical" Windows updates that were installed the nite of the 12/20.

I have been online for a few hours with NO problems at all. the computer is so quiet i would not know it is on. (typically the fans are loud or louder). I will not shut down so Windows doesnt install those updates. The updates, in the past, seemed to be the catalyst for problems. And it seems to hold true now, as well. Hopefully, Dell will contact me soon for the replacement.

I can not thank you all enough.

oh, re: Malwarbytes. i was getting the notice that the trial period was over, so I dont know what happened there. And when Dell had control, i saw him uninstall it (again).
My System SpecsSystem Spec
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22 Dec 2012   #134
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suggest that you create a manual System Restore point, and then reinstall the patches one at a time - there is one there that has caused a few problems and was re-released by MS on Thursday this week, so it may have been that.
My System SpecsSystem Spec
22 Dec 2012   #135
Debbie B

Windows 7 Enterprise x64
 
 

Hi Lynn,

I am extremely sorry for the inconvenience caused as you were not able to connect with Dell Chat. If you still need any assistance, please send me Private Message with the Service Tag and your contact information ( Name & phone number).

Will be Glad to assist.
My System SpecsSystem Spec
22 Dec 2012   #136
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Debbie B, Thank you. I have since been in touch with Support, via phone. A technician is supposed to call me to schedule a visit to replace my video card. There is definitely something wrong with Dell chat now that the advertisements have been added, though. Two different days I had the same problem. Thank you for your offer.
My System SpecsSystem Spec
22 Dec 2012   #137
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Noel, is there a way to prevent the Windows update from automatically installing when I shut down?

and then, how would I apply the patches one at time, is there a link that has the patches listed for download that way?

This would be great cause at least i would be able to get some of the patches.
My System SpecsSystem Spec
22 Dec 2012   #138
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Noel, I found where to turn off Windows updates. And I uninstalled a Security Update for MS Windows that occurred this morning. Thank you!
My System SpecsSystem Spec
22 Dec 2012   #139
x BlueRobot

 

Why are uninstalling Windows security updates?
My System SpecsSystem Spec
22 Dec 2012   #140
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

I uninstalled the recent one cause in the past I noticed problems when those updates were done.

Also, I was doing well with no traps on the 20th, and then Windows updates were done that nite and I started trapping again. Then Dell got on and did what they did and I could not get the machine up in safe or normal mode. It just kept having different BSOD. At one point I got it up and quickly restored to just before the update was done on 12/20. I have had the computer on since yesterday when I did the restore and I have not had any traps, so far.

This is just a bandaid until Dell comes and replaces the video card.
My System SpecsSystem Spec
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 BSOD hal.dll, ntoskrnl.exe pci.sys




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