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Windows 7: BSOD hal.dll, ntoskrnl.exe pci.sys

23 Dec 2012   #141
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

No word yet from Dell.

In the meantime the computer could not come back from hibernation this morning, a firmware issue (guessing the video card). System tried to do the system resume. I noticed a Windows update being applied so I guess i did not stop the updates after all.

on the reboot, i tried to immediately do a restore before it was too late, but while it was 'preparing to restore" it trapped. tried again and this time the restore worked.

I am thankful for this workaround that allows me to use this computer until Dell gets here.


My System SpecsSystem Spec
.
06 Jan 2013   #142
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

I am back with a crash.
Since my last comment I had no crashes. On Dec 28th I think it was, Dell came and installed a new video card.
Still no crashes until this morning.
BAD_POOL_HEADER
Ntfs.sys
ntoskrnl.exe
I attached the new dump.
My System SpecsSystem Spec
06 Jan 2013   #143
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do some Disc Checks.
  1. Update your SSD's Firmware
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Uninstall this program:
Code:
Start Menu\Programs\Advanced SystemCare 5
Let us know the situation.
My System SpecsSystem Spec
.

06 Jan 2013   #144
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

re your #4. I already started the long generic Sea Tools for Windows on the hard drive (I thought someone may suggest it). It is still running. The short generic came back as passed. I am not running the DOS version and not running it from a CD, though. Don't know if that makes a difference. This is going to take almost 7 hours to run.

re #1. Update the SSD firmware. I do not know how to do that.

I uninstalled Advanced SystemCare 5 as you instructed (boy they try to scare you with their msgs when you do that)
My System SpecsSystem Spec
06 Jan 2013   #145
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You dont have a SSD ... so you need not to update it.
My System SpecsSystem Spec
06 Jan 2013   #146
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

The Seagate SeaTools for Windows completed Long Generic test on Hard drive. It Passed.

I will now try chkdsk /f/r
My System SpecsSystem Spec
07 Jan 2013   #147
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

chkdsk ran. everything was good. there was just this one indication of errors.
CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

1935386623 KB total disk space.
105993516 KB in 398234 files.
182620 KB in 43255 indexes.
0 KB in bad sectors.
678311 KB in use by the system.
65536 KB occupied by the log file.
1828532176 KB available on disk.
My System SpecsSystem Spec
07 Jan 2013   #148
almondman

windows 7
 
 

Looks like you need to get back with dell and have them replace your motherboard. This link about a dell machine like your's from tom's hardware ([Solved] Radeon HD 5970 Pixelation & Crashing - ATI - Graphic-Displays) might shed some light on things.
My System SpecsSystem Spec
08 Jan 2013   #149
sabbyblue

Windows 7 Home Premium, 64bit Service Pack 1
 
 

Thank you almondman. I don't know if my scenario is the same, but i will look at that link again.
My System SpecsSystem Spec
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 BSOD hal.dll, ntoskrnl.exe pci.sys




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