Windows 7: Random BSOD while playing games and watching movies

egoran · 12 Nov 2012

As the title says, I am experiencing random BSODs for months, but only recently have discovered this forum and hope you will be able to help me..
I have attached SF diagnostic tool report and hope that there will be someone to help me with this problem and diagnose it properly.

Thank you

Arc · 12 Nov 2012

Hello egoran,

► Scan the system for possible virus infection.

► Update the display driver.

Code:

lmvm atikmpag
start             end                 module name
fffff880`03f89000 fffff880`03fff000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 06:42:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get it from http://support.amd.com/us/gpudownload/Pages/index.aspx.

► Do a Disc Check

Update your SSD's Firmware (Skip it, if it is not a SSD)
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

egoran · 12 Nov 2012

Ok, I did some checks and here goes:
1. Antirootkit utility and Win defender offline didn't find anything.
2. Display driver is up to date according to ATI driver downloader app from their site
3. Chkdsk scanned my PC and automatically restarted so I have no idea if it found and fixed any errors...
4. Did memtset86+ about 2 weeks ago during whole night and it was ok, and so was test with Seagate software

So not really sure if any of this had helped but thanks again for your time and trouble, and hopefully there will be no more annoying BSODs...

If there are any more suggestions please let me know

Cheers

Arc · 13 Nov 2012

Latest AMD Catalyst Video Driver for Windows 7

egoran · 13 Nov 2012

I've downloaded and installed newest video driver from ATI's site for my HD6770 card as recommended this morning, and just got a new crash today during normal surfing..

I've attached the new report file. Please see what is wrong and help me to resolve it.

Cheers for the hard work you guys are doing here!

Arc · 13 Nov 2012

Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

Code:

lmvm rt64win7
start             end                 module name
fffff880`0534a000 fffff880`053f4000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Mar 09 18:10:37 2012 (4F59FA45)
    CheckSum:         000B3C66
    ImageSize:        000AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get it from Realtek.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Uninstall the following programs:

Start Menu\Programs\Catalyst Control Center
Start Menu\Programs\MagicDisc
Start Menu\Programs\MSI

Let us know the results.

egoran · 13 Nov 2012

This is my FurMark3d result, have no idea what it means, but at least nothing had crashed during the test, so I guess my GPU is ok..
I've updated Realtek drivers, cleaned up the starup a little bit, and uninstalled MagicISO (now I installed VirtualCloneDrive for mounting ISOs, hope that is ok, if not, please recommend an app for mounting ISOs).
You have recommended me to uninstall MSI but that is my webcam driver, and I need it to video chat on Skype, is there any workaround to this?
And if I uninstall CCC does that mean that my underscan/overscan settings will return to default? I am using a 42'' TV as monitor and there are black boarders around the screen as default, and tweaking underscan/overscan option helps to fit the desktop screen to my TV

Thanks for helping out Arc!

Arc · 13 Nov 2012

OK ... leave the rest of the tasks pending. Now wait and see if it crashes anymore or not.

If it crashes again, do the rest.

egoran · 13 Nov 2012

Hmmm.. Strange thing happens with FurMark3d (newest version 1.10.3).

If I click 'Burn-in benchmark 1920-1080 15min' button, animation looks ok and that is the result I've attached above, but if I click the button 'Burn-in test' (and the settings are same for both tests, 'dynamic background', 'burn-in', 'extreme burn-in', 'post-FX' are checked) the animations becomes ugly (can't think of a good word for it, I'll upload the screenshots of it)

What is that about?

Arc · 13 Nov 2012

It is kinda failing to render 3D with the highest resolution.

Helpful info. For some of your games, you may need to reduce texture settings priorities etc, to run them smooth.

Windows 7: Random BSOD while playing games and watching movies

Random BSOD while playing games and watching movies problems?