Windows 7: Multiple BSOD errors

Trinity78 · 12 Nov 2012

I was hoping that someone here could help me with this computer. I am getting random BSOD errors such as: 0xd1, 0x0a, 0x1e, and 0x50. So far I have installed a graphics card since she was using onboard graphics, reinstalled the OS, updated drivers, ran chkdsk which found no errors, ran sfc/scannow and found no errors, ran Memtest and found no problems with the ram.
This is my aunt's computer and I am trying to help her out since she does not have the money to take it to someone to look at it. If anyone can help I would really appreciate it.

Computer Specs:

CPU: AMD Phenom 9650
Motherboard: MSI Aspen
BIOS: Phoenix - Award WorkstationBIOS v6.00PG
Total Memory: 8 GB
HDD: Seagate ST3750630AS SCSI Disk Device 750GB
Sound Card: Realtek High Definition Audio
Graphics Card: NVIDIA GeForce 9400GT
OS: Windows 7 Professional 64-bit

**Arc** · 12 Nov 2012

Hello Trinity78,

► It is caused by usbport.sys

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa8051afc4a4, 2, 1, fffff88004c15d01}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_CheckTimeout+99 )

Followup: MachineOwner
---------

For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

► upgrade the network driver:

Download the network card driver from manufactuer's website, Ralink-A MEDIATEK COMPANY
Then reinstall the driver:

Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
Double click to expand "Network adaptors".
Right click your network card and click Uninstall.
Check "Delete driver software for this device" check box, click OK.
Restart the computer
If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

► You must to install Service pack 1 and the other updates.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255

► The BIOS is very old, too. Plan to update it.

Code:

BiosMajorRelease = 5
BiosMinorRelease = 4
BiosVendor = Phoenix Technologies, LTD
BiosVersion = 5.04
BiosReleaseDate = 10/29/2008

Let us know the results.

Trinity78 · 12 Nov 2012

Thank you so much! I have done everything except updating the BIOS. Could you tell me where I might find an update or how to do it? I've been looking, but I'm not finding anything when I google the bios name.
Since the BSOD is random it will take some time before I know if this worked. Thank you for taking the time to help me with this. I'm extremely thankful.

**Arc** · 13 Nov 2012

As you have done all the others, you may postpone the plan of updating the BIOS for now.

First observe it for some time, see if it is crashing anymore or not. Let us know the situation.

Windows 7: Multiple BSOD errors

Multiple BSOD errors problems?