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Windows 7: after SSD drive installed, the sleep mode seems to trigger a BSOD

12 Nov 2012   #1

Windows 7 Ultimate x64
 
 
after SSD drive installed, the sleep mode seems to trigger a BSOD

Hi All,
I read several related posting and the problems seems to point to driver out-of-date. I went to Intel's site and ran their app and it said the drivers are current.
Here is the attached zip forlder with all the files generated by the SF Diagnostic Tool.
Thanks for any information,
Alf

My System SpecsSystem Spec
.

13 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

There's only one dump, which comes with bug check F4 - Hard drive/storage related.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8004480060, fffffa8004480340, fffff80002dcd8b0}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Update the SSDs firmware to its latest.
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Code:
Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public
Start Menu\Programs\Avira	Public:Start Menu\Programs\Avira	Public
Start Menu\Programs\Avira\Avira Desktop	Public:Start Menu\Programs\Avira\Avira Desktop	Public
Start Menu\Programs\Avira\Protection Cloud	Public:Start Menu\Programs\Avira\Protection Cloud	Public
Start Menu\Programs\Smart Defrag 2	Public:Start Menu\Programs\Smart Defrag 2	Public
Please uninstall Avira and replace with MSE at least to test.Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

System Optimisers:

These programs are known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything. You may make use of the great in-built Disk Cleanup and Extended Disk Cleanup if required to do so, regarding de-frag utilities, I recommend yet again the in-built Disk Defragmenter - Open and Use & Puran Defrag which is much reliable compared to others.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Free up the start-up, nothing except the antivirus is usually needed.Let us know the results.
My System SpecsSystem Spec
14 Nov 2012   #3

Windows 7 Ultimate x64
 
 

Hi KoolKat77,
I just wanted to say thank you very much for the excellent advise and for taking the time to look at my issues.
I did what you suggested and the problems are gone away.
Out of desperation, we tend to look online and download and install software to solve the issues, and in many cases make the problems worse. My laptop is old and it now runs great again.
I'm really thankful for all your great help,
Alf
My System SpecsSystem Spec
.


14 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update.

Observe your laptop for another week and let us know if there are any problems.

If not, you may mark the thread as solved
My System SpecsSystem Spec
02 Dec 2012   #5

Windows 7 Ultimate x64
 
 

Hello All,
The blue screens are back. I followed the steps to correct the problem and they seemed to work in fixing the issue. But now the blue screens are back. Whenever the computer goes into sleep mode and it comes back with the login screen, and then it gives me the blue screen, shows some errors, and ask for normal boot. Thanks in advance for your help.
My System SpecsSystem Spec
02 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload the newer dumps.
My System SpecsSystem Spec
02 Dec 2012   #7

Windows 7 Ultimate x64
 
 

Hi KoolKat77,
Here is the compressed folder with all the collected files.
I'm sure it's something stupid I'm doing.
Thanks for your patience and kindness,
Alf
My System SpecsSystem Spec
02 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please post the following report as well:
My System SpecsSystem Spec
03 Dec 2012   #9

Windows 7 Ultimate x64
 
 

Hi KoolKat77,
My laptop suffers from copy and paste issues too. Not so long ago, the function stopped working or works randomly. And, now it's not paste-ing anything. Is the tool report written somewhere to attach it?
Thanks,
Alf
My System SpecsSystem Spec
03 Dec 2012   #10

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {802F58EB-B256-42AB-9A08-40102E16854F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{802F58EB-B256-42AB-9A08-40102E16854F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2430825389-3715211964-3896453212</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario C700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.35</Version><SMBIOSVersion major="2" minor="4"/><Date>20100329000000.000000+000</Date></BIOS><HWID>58713E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7601.0000-1412012
Installation ID: 004570668192613796077562737604521922280971865416105076
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/2/2012 9:05:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:2:2012 20:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEAeqgqxjzPRoMGDHy2AnJWt/xTwlCwQXAMsNZGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-MPC
  FACP			HP    		SPARTAN 
  HPET			HPQOEM		SLIC-MPC
  BOOT			HPQOEM		SLIC-MPC
  MCFG			HPQOEM		SLIC-MPC
  ASF!			HPQOEM		SLIC-MPC
  SLIC			HPQOEM		SLIC-WKS
  SSDT			PmRef		CpuPm
My System SpecsSystem Spec
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 after SSD drive installed, the sleep mode seems to trigger a BSOD




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