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Windows 7: BSoD playing certain games, various error codes (usually 0x03b)

18 Nov 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm -
Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds


My System SpecsSystem Spec
.
18 Nov 2012   #22
msgerbs

Windows 7 Professional x64
 
 

The only thing found was "BundleOffers" something in my recycle bin, which I removed. I will restart and run another SFC and see what happens, and edit this post.

EDIT: Same as last time. First it reports not being able to repair everything, then reports successfully repairing them.
My System SpecsSystem Spec
19 Nov 2012   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run the following command in an Elevated Command Prompt...

Code:
 
ICACLS C:\Windows\Help\mui\0409\diskmgt.chm
DIR C:\Windows\Help\mui\0409\diskmgt.chm
ATTRIB C:\Windows\Help\mui\0409\diskmgt.chm
SFC /scanfile=C:\Windows\Help\mui\0409\diskmgt.chm
ICACLS C:\Windows\Help\mui\0409\diskmgt.chm
DIR C:\Windows\Help\mui\0409\diskmgt.chm
ATTRIB C:\Windows\Help\mui\0409\diskmgt.chm
ICACLS C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.chm
post the results
My System SpecsSystem Spec
.

19 Nov 2012   #24
msgerbs

Windows 7 Professional x64
 
 

Here are the results:
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\Help\mui\0409\diskmgt.chm
C:\Windows\Help\mui\0409\diskmgt.chm NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DIR C:\Windows\Help\mui\0409\diskmgt.chm
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\Help\mui\0409

04/12/2011  08:17 AM            79,785 diskmgt.CHM
               1 File(s)         79,785 bytes
               0 Dir(s)  670,138,163,200 bytes free

C:\Windows\system32>ATTRIB C:\Windows\Help\mui\0409\diskmgt.chm
A            C:\Windows\Help\mui\0409\diskmgt.CHM

C:\Windows\system32>SFC /scanfile=C:\Windows\Help\mui\0409\diskmgt.chm


Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>ICACLS C:\Windows\Help\mui\0409\diskmgt.chm
C:\Windows\Help\mui\0409\diskmgt.chm NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DIR C:\Windows\Help\mui\0409\diskmgt.chm
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\Help\mui\0409

04/12/2011  08:17 AM            79,785 diskmgt.CHM
               1 File(s)         79,785 bytes
               0 Dir(s)  670,136,668,160 bytes free

C:\Windows\system32>ATTRIB C:\Windows\Help\mui\0409\diskmgt.chm
A            C:\Windows\Help\mui\0409\diskmgt.CHM

C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resou
rces_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.chm
C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7
600.16385_en-us_d76955a45e11858c\diskmgt.chm NT SERVICE\TrustedInstaller:(F)

                                             BUILTIN\Administrators:(RX)

                                             NT AUTHORITY\SYSTEM:(RX)

                                             BUILTIN\Users:(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
My System SpecsSystem Spec
19 Nov 2012   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That all looks normal - apart from the date of the file itself. (no version 16385/6 file can normally have a date after July 2009)

I should have also asked for this one....

Code:
 
DIR C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.chm
My System SpecsSystem Spec
19 Nov 2012   #26
msgerbs

Windows 7 Professional x64
 
 

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resource
s_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.chm
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856
ad364e35_6.1.7600.16385_en-us_d76955a45e11858c

04/12/2011  08:17 AM            79,785 diskmgt.CHM
               1 File(s)         79,785 bytes
               0 Dir(s)  669,764,075,520 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
19 Nov 2012   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've seen similar problems to this elsewhere - and suspect that they are the result of malware attacks

I'll craft a fix, and we'll see if it changes anything.
My System SpecsSystem Spec
19 Nov 2012   #28
msgerbs

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've seen similar problems to this elsewhere - and suspect that they are the result of malware attacks

I'll craft a fix, and we'll see if it changes anything.
What is the problem, specifically, if I may ask?

That seems strange, because I can't recall getting any malware on this system, and malwarebytes and MSE both turned up clean. Either something else caused it, or there's something that's been hiding very deep for a very long time. I've had none of the usual signs of malware, either... Seems like a strange set of files for malware to target, but who am I to judge.
My System SpecsSystem Spec
19 Nov 2012   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - msgerbs2.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\msgerbs2
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\msgerbs2
hit the enter key - if you get a 'Not Found' error try
DIR D:\msgerbs2
or
DIR E:\msgerbs2

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\msgerbs2 <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
19 Nov 2012   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by msgerbs View Post
What is the problem, specifically, if I may ask?

That seems strange, because I can't recall getting any malware on this system, and malwarebytes and MSE both turned up clean. Either something else caused it, or there's something that's been hiding very deep for a very long time. I've had none of the usual signs of malware, either... Seems like a strange set of files for malware to target, but who am I to judge.
I suspect that it is the result of an attempt to infect a file - which either fails, because of being blocked; or succeeds, but is undone by the resident AV.
The file appears totally normal, but is sometimes affected (possibly in the metadata, rather than the file content) and this throws the system off.

We'll see what happens when you replace the main file and force the update to the working copy.
My System SpecsSystem Spec
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 BSoD playing certain games, various error codes (usually 0x03b)




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