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Windows 7: BSoD playing certain games, various error codes (usually 0x03b)

19 Nov 2012   #31
msgerbs

Windows 7 Professional x64
 
 

The result appears the same. Corrupt files, unable to repair, yadyayada. CBS.log and MGADiag.txt are in the attached zip.


My System SpecsSystem Spec
.
19 Nov 2012   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please run the CheckSUR tool again and post the log file

also run

DIR C:\Windows\Help\mui\0409\diskmgt.chm

and post the results.
My System SpecsSystem Spec
19 Nov 2012   #33
msgerbs

Windows 7 Professional x64
 
 

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\Help\mui\0409\diskmgt.chm
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\Help\mui\0409

06/10/2009  02:45 PM            81,699 diskmgt.CHM
               1 File(s)         81,699 bytes
               0 Dir(s)  669,643,288,576 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
.

19 Nov 2012   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Something IS altering that file - compare it with the original in the C:\msgerbs2\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c folder, which I uploaded; and the one in Winsxs


Code:
 
dir C:\msgerbs2\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c
dir C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c

Mine shows as being 79.785 bytes
My System SpecsSystem Spec
19 Nov 2012   #35
msgerbs

Windows 7 Professional x64
 
 

So... Is it time to move to the malware removal forums then, or...?
My System SpecsSystem Spec
19 Nov 2012   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

  • please run the commands in the code boxin my previous response - we can see what happened where, then
My System SpecsSystem Spec
19 Nov 2012   #37
msgerbs

Windows 7 Professional x64
 
 

Oh, whoops!

Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dir C:\msgerbs2\amd64_server-help-chm.diskm_v.resources_31bf
3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\msgerbs2\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e
35_6.1.7600.16385_en-us_d76955a45e11858c

11/19/2012  12:21 PM    <DIR>          .
11/19/2012  12:21 PM    <DIR>          ..
06/10/2009  09:45 PM            79,785 diskmgt.CHM
               1 File(s)         79,785 bytes
               2 Dir(s)  668,187,734,016 bytes free

C:\Windows\system32>dir C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resource
s_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856
ad364e35_6.1.7600.16385_en-us_d76955a45e11858c

11/19/2012  12:21 PM    <DIR>          .
11/19/2012  12:21 PM    <DIR>          ..
06/10/2009  09:45 PM            79,785 diskmgt.CHM
               1 File(s)         79,785 bytes
               2 Dir(s)  668,187,734,016 bytes free

C:\Windows\system32>
Hmm, that's interesting...
My System SpecsSystem Spec
20 Nov 2012   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...VERY!
Please do the following.

run the following command...

Copy C:\Windows\Help\mui\0409\diskmgt.chm %userprofile%\desktop\dikmgmt.chx
DIR %userprofile%\desktop\dikmgmt.chx
DIR C:\Windows\Help\mui\0409\diskmgt.chm

This will copy the active (tampered) file to the desktop (with a minor rename) , then report on the filesize of the active one, and the copy - make a note of the size of each
please then navigate in your browser to www.virustotal.com and upload both files for test there.
post back with the links to the report.
My System SpecsSystem Spec
20 Nov 2012   #39
msgerbs

Windows 7 Professional x64
 
 

This is the one from the desktop: https://www.virustotal.com/file/434e...is/1353423535/

The one from the windows directory: https://www.virustotal.com/file/434e...is/1353423643/

Both are clean.

And the results of the command prompt:
Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Matthew>Copy C:\Windows\Help\mui\0409\diskmgt.chm %userprofile%\desktop
\dikmgmt.chx
        1 file(s) copied.

C:\Users\Matthew>DIR %userprofile%\desktop\dikmgmt.chx
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Users\Matthew\desktop

06/10/2009  02:45 PM            81,699 dikmgmt.chx
               1 File(s)         81,699 bytes
               0 Dir(s)  668,094,251,008 bytes free

C:\Users\Matthew>DIR C:\Windows\Help\mui\0409\diskmgt.chm
 Volume in drive C has no label.
 Volume Serial Number is 228C-77CF

 Directory of C:\Windows\Help\mui\0409

06/10/2009  02:45 PM            81,699 diskmgt.CHM
               1 File(s)         81,699 bytes
               0 Dir(s)  668,094,251,008 bytes free

C:\Users\Matthew>
My System SpecsSystem Spec
21 Nov 2012   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SHA256 for the files is the same- which pretty much guarantees that the files are identical
Here's the one I sent you - https://www.virustotal.com/file/366d...is/1353521443/

I really have no idea what's going on - I'm going to ask for some assistance on this.
My System SpecsSystem Spec
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 BSoD playing certain games, various error codes (usually 0x03b)




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