BSOD when Typing

Uninstall Kaspersky: Removal tool for Kaspersky Lab products

Install MSE: Microsoft Security Essentials - Microsoft Windows

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

1. Microsoft Security Essentials - Free Antivirus for Windows
2. Malwarebytes - Free
3. Good and Free system security combination.

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Run the System File Checker. It allows the user to scan for and restore corruptions in Windows system files.

• 1. Click on the
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow

Full tutorial here:

• SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• Disk Check

Report if there are further BSOD-s.

System Optimisers
Please remove the following software

Code:

Start Menu\Programs\TuneUp Utilities 2013	Public:Start Menu\Programs\TuneUp Utilities 2013	Public
Start Menu\Programs\TuneUp Utilities 2013\All functions	Public:Start Menu\Programs\TuneUp Utilities 2013\All functions	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this,this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo - Software - Crystal Dew World
• Screenshots and Files - Upload and Post in Seven Forums

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• Disk Check

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

koolkat77 said:

System Optimisers
Please remove the following software

Code:

Start Menu\Programs\TuneUp Utilities 2013	Public:Start Menu\Programs\TuneUp Utilities 2013	Public
Start Menu\Programs\TuneUp Utilities 2013\All functions	Public:Start Menu\Programs\TuneUp Utilities 2013\All functions	Public

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this,this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

I have un-installed the TuneUp Utilities 2013. And then after a restart, it's not BSOD but my laptop is then overheating and dead. What is happening in here? I just only reached the first step.

Now I can't get my laptop turned on for more than 15 minutes. There's no sign of the fan blowing faster (the usual behavior when a PC is starting to heating up), everything looks normal, unless the metal body of my laptop keeps getting hotter, and then.. PIP! my laptop is suddenly dead without any warning.

HELP!

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. Take a special care for the Printer/scanner.

Let us know the results.

jenderalcilik said:

Is it really necessary to use Kaspersky product again? As in the first reply suggested to remove any kaspersky product and scan the laptop using Malware Bytes. I'm pretty sure there's no virus activity in here.

It is not that Kaspersky product that you were suggested to uninstall. It is a totally different thing, and it will not install anything in your computer; its just a standalone executable.

To me, and us, surity is not any believe, but an empirical fact. So the test are not only necessary, but also must. There is enough reason that I suggest that scan.