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Windows 7: Can't boot my computer due to physical memory dump!

12 Nov 2012   #1
lucien1011

Windows 7 64bit
 
 
Can't boot my computer due to physical memory dump!

Hi all, I have a problem in booting my computer. I don't know computer stuff very well so I hope you guys can give me a hand.

It is Windows 7 64 bit laptop, from Dell. I have installed Ubuntu 10.04 on my computer separately.

When I try to boot my computer, it runs into a blue screen. The blue screen disappears very quickly and then the computer will restart again. I guess the last line of the blue screen is something like physical memory dump.

I tried to boot my computer in safe mode, but it stops at CLASSPNS.SYS.

I have also tried to use the startup repair, but in vain. I can't do system recovery because it doesn't have a recovery point.

I used the Dell diagnosis tool and ran some tests. It seems that the diagnosis tool can't detect my hard drive. But it is a little bit strange to me because I can access files in my Windows 7 using Ubuntu.

Can you give me some suggestions on how to solve the problem? Thank you very much!


My System SpecsSystem Spec
.
12 Nov 2012   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hi lucien1011 Welcome to Seven Forums.
When possible:
To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
the last line of the BSOD is telling you it is creating a dump files which will contain info about the reason of the crash. Follow this tutorial and post in this same thread and the BSOD team will help you.
http://www.sevenforums.com/crashes-d...tml#post836073
My System SpecsSystem Spec
12 Nov 2012   #3
lucien1011

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Hi lucien1011 Welcome to Seven Forums.
When possible:
To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
the last line of the BSOD is telling you it is creating a dump files which will contain info about the reason of the crash. Follow this tutorial and post in this same thread and the BSOD team will help you.
http://www.sevenforums.com/crashes-d...tml#post836073
Oh sorry but I can't boot into my desktop for now. I will definitely do it when I solve this problem.
My System SpecsSystem Spec
.

12 Nov 2012   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Can you boot it in Safe mode with networking? Safe Mode
My System SpecsSystem Spec
12 Nov 2012   #5
lucien1011

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Can you boot it in Safe mode with networking? Safe Mode
No I can't.
My System SpecsSystem Spec
12 Nov 2012   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by lucien1011 View Post
It is Windows 7 64 bit laptop, from Dell. I have installed Ubuntu 10.04 on my computer separately.

Is this on a separate partition and did the issue start right after the Ubuntu install?
My System SpecsSystem Spec
12 Nov 2012   #7
lucien1011

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Quote   Quote: Originally Posted by lucien1011 View Post
It is Windows 7 64 bit laptop, from Dell. I have installed Ubuntu 10.04 on my computer separately.

Is this on a separate partition and did the issue start right after the Ubuntu install?
It is on a separate partition.

No, it didn't. In fact I have been using both Windows 7 and ubuntu for over a year and it works fine. The issue appeared few days ago.
My System SpecsSystem Spec
15 Nov 2012   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Lucien1011, if you have a w7 DVD, put it in and see if you can boot to Advanced Startup Options and run Startup Repair.
Startup Repair
My System SpecsSystem Spec
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 Can't boot my computer due to physical memory dump!




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