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Windows 7: BSOD while running Sibelius 7

15 Nov 2012   #11
x BlueRobot

 

Have you gone to the location specified by the dump file?

Remove the driver in Safe Mode:

If the folder which the driver is, can't be found, then you may need to unhide the file:



My System SpecsSystem Spec
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15 Nov 2012   #12
peter5992

Windows 7 64 bit professional
 
 

I found the location of the driver file (stdriver64.sys) and deleted it, but I still keep getting the BSOD when switching the audio card to my M Audio profire.

Any other thoughts / suggestions?

Many thanks,

Peter
My System SpecsSystem Spec
15 Nov 2012   #13
peter5992

Windows 7 64 bit professional
 
 

Well, it's going from bad to worse:
  • My M Audio soundcard (profire 2626) stopped working altogether - for any program. I reinstalled the software, tried it on another computer, replaced the firewire cable to see if perhaps that was broke, nothing helps.
  • I then hooked up another soundcard (EMU 0404 USB) but that doesn't work either. This is a discontinued product but there are beta drivers for windows 7, which I installed. Nevertheless, it is not recognized either. I tried this soundcard on another computer (vista 32 bit) so I am inclined to think that it is still working, although not on windows 7, at least not my windows 7 computer. This being a legacy product it is no longer supported by Creative which is another way of saying I'm on my own.
  • Then, my midi keyboard (Juno G) apparently has issues as well - there is an exclamation mark next to it in the control panel / devices window. Apparently there is an issue with my entire computer as well, there's an exclamation mark next to "PETER-PC".
What on earth is going on here?!?
Update: after another try the Profire 2626 still works on another computer, so fortunately it is not a hardware issue.
My System SpecsSystem Spec
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16 Nov 2012   #14
x BlueRobot

 

Did you install the driver for Windows 7 64-bit SP1?

M-AUDIO - Drivers and Software Search

Could also please upload the recent dump files and post a screenshot of your Device Manager with the error code showing:
My System SpecsSystem Spec
16 Nov 2012   #15
peter5992

Windows 7 64 bit professional
 
 

Yes, I did download and install the latest M Audio driver (uninstalled and reinstalled it as well, without success). Attached are the screenshot and a recent crash dump.

Notice that I can't make my computer crash anymore as there is no sound card at all, so I can't switch to the M Audio soundcard in Pro Tools.

Attachment 241745

Attachment 241746
My System SpecsSystem Spec
16 Nov 2012   #16
peter5992

Windows 7 64 bit professional
 
 

Update: I put the 'stydriver64.sys' back from the recycle bin to where I removed it from, rebooted, and now the M Audio card is working again with Sibelius and Media Composer, although I still get a BSOD with Pro Tools when I try to choose it as hardware output.

Attached is the updated crash report.

Also, when running CCleaner I noticed that there appear to be a lot of registry errors, see screenpics attached. I am a bit fearful of 'fixing' these as I have had a bad experience recently, altering a registry on one of my other computers. Is there a way to create a system restore point to which I can revert, in case it turns out to be a mess?

Many thanks,
Peter
My System SpecsSystem Spec
17 Nov 2012   #17
x BlueRobot

 

I don't trust using registry cleaner option of any program, trusted or not, they usually lead to further complications.

For the corrupted system file errors run:

This is a completely safe process, and will scan for any corrupted files and then attempt to fix them from within Windows, otherwise you may need to perform a Repair Install with a Windows 7 DVD (will provide a link to a .ISO file if needed).

If you feel better having a System Restore point to revert to then:

You may want to run a full scan with any AV suite you have installed and then:

Remember to download the free version of Malwarebytes, not the free trail; untick the free trail during the installation.
My System SpecsSystem Spec
17 Nov 2012   #18
x BlueRobot

 

Code:
BugCheck D1, {13a1ff68, 2, 0, fffff880046131e0}

*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : stdriver64.sys ( stdriver64+131e0 )

Followup: MachineOwner
---------
All the BSODS pointed to the same driver (stdriver64.sys), do the BSODs only occur when you try to use Pro Tools or do they occur randomly without any input from yourself?

Code:
Image path: \SystemRoot\system32\DRIVERS\stdriver64.sys
    Image name: stdriver64.sys
    Timestamp:        Fri Mar 18 00:17:45 2011 (4D82A4A9)
Remove Pro Tools and then see if you have any more BSODs:

Code:
Start Menu\Programs\Avid\Pro Tools
Windows may be pointing to that driver if the program uses that driver when you execute the program (just a thought).
My System SpecsSystem Spec
17 Nov 2012   #19
peter5992

Windows 7 64 bit professional
 
 

Many thanks Bluerobot - found the culprit!

I was a screen video capturing program from NCH software called "Debut Video Software". I had my suspicions as I'd installed it last week, needed something to capture a video screen shot. After I installed it, I found that it had installed several dozen (!) other audio and video programs, which I had already uninstalled.

Bleh - buyer beware. CNet (which I usually trust) had recommended them.

NCH Toolbox - CNET Download.com

Well I'm just happy that I am up and running again. I've been to 'save' this computer by initially just installing Pro Tools, but my primary DAW has been in the shop for months now with broken motherboard so I had no choice.

Thank you blue robot and everyone else! I'll mention you in the credits.
My System SpecsSystem Spec
17 Nov 2012   #20
x BlueRobot

 

Your welcome if you get no more BSODs then you can mark this thread as solved if you like
My System SpecsSystem Spec
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 BSOD while running Sibelius 7




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