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Windows 7: BSOD playing flash games error 0x00000116

13 Nov 2012   #1
KielanJepson

windows 7 professional 64 bit
 
 
BSOD playing flash games error 0x00000116

I keep getting the BSOD error when playing flash games online. I play other games, disk, steam etc. and it seems fine, and Its never happened when not using flash, e.g on the desktop. Im attaching a minidump file so you can have a look at it. Please help. I cant really confirm the flash only part, but it happens fairly soon after I start playing, and it has not happened on any non flash programmes. For example I play skyrim, crysis, AC etc. And they seem ok

Thank you


My System SpecsSystem Spec
.

13 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801165c4e0, fffff88004d34900, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801165c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004d34900, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7900
fffff880`04d34900 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`032f6888 fffff880`04f23000 : 00000000`00000116 fffffa80`1165c4e0 fffff880`04d34900 00000000`00000000 : nt!KeBugCheckEx
fffff880`032f6890 fffff880`04f22d0a : fffff880`04d34900 fffffa80`1165c4e0 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`032f68d0 fffff880`04fc9f07 : fffffa80`1165c4e0 00000000`00000000 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`032f6900 fffff880`04ff3b75 : 00000000`ffffffff 00000000`001885dd 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`032f69e0 fffff880`04ff22bb : 00000000`00000102 00000000`00000008 00000000`001885dd 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`032f6a10 fffff880`04fc52c6 : ffffffff`ff676980 fffffa80`0e019410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`032f6ab0 fffff880`04ff1e7a : 00000000`00000000 fffffa80`1083e460 00000000`00000080 fffffa80`0e019410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`032f6bc0 fffff800`03317e5a : 00000000`fffffc32 fffffa80`0c9dfb50 fffffa80`072f6740 fffffa80`0c9dfb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`032f6c00 fffff800`03071d26 : fffff800`031f3e80 fffffa80`0c9dfb50 fffff800`03201cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`032f6c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7900
fffff880`04d34900 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7900

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f579dc9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04d2d000 fffff880`04d82000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Mar 07 23:41:29 2012 (4F579DC9)
    CheckSum:         0005A948
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your graphic card drivers:

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI (Reboot the computer)

Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper (Reboot if required)
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Hope that helps.
My System SpecsSystem Spec
14 Nov 2012   #3
KielanJepson

windows 7 professional 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801165c4e0, fffff88004d34900, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801165c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004d34900, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7900
fffff880`04d34900 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`032f6888 fffff880`04f23000 : 00000000`00000116 fffffa80`1165c4e0 fffff880`04d34900 00000000`00000000 : nt!KeBugCheckEx
fffff880`032f6890 fffff880`04f22d0a : fffff880`04d34900 fffffa80`1165c4e0 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`032f68d0 fffff880`04fc9f07 : fffffa80`1165c4e0 00000000`00000000 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`032f6900 fffff880`04ff3b75 : 00000000`ffffffff 00000000`001885dd 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`032f69e0 fffff880`04ff22bb : 00000000`00000102 00000000`00000008 00000000`001885dd 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`032f6a10 fffff880`04fc52c6 : ffffffff`ff676980 fffffa80`0e019410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`032f6ab0 fffff880`04ff1e7a : 00000000`00000000 fffffa80`1083e460 00000000`00000080 fffffa80`0e019410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`032f6bc0 fffff800`03317e5a : 00000000`fffffc32 fffffa80`0c9dfb50 fffffa80`072f6740 fffffa80`0c9dfb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`032f6c00 fffff800`03071d26 : fffff800`031f3e80 fffffa80`0c9dfb50 fffff800`03201cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`032f6c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7900
fffff880`04d34900 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7900

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f579dc9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`04d2d000 fffff880`04d82000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Mar 07 23:41:29 2012 (4F579DC9)
    CheckSum:         0005A948
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your graphic card drivers:

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI (Reboot the computer)

Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper (Reboot if required)
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Hope that helps.
Thank you so much
Im not sure if its fixed, but I tried a few games and flash videos for a bit, and nothing happened, It could be fixed since the error normally happens very quickly, within a few minutes!

I updated my drivers as you said If this fixed it I could never repay you since this is a very expensive gaming computer. Of course I will do some more tests since I cant be sure at all yet, I should at least wait a few days before coming to a conclusion.

Im looking to learn more about computer errors Etc. so that one day I can help people solve them, guess this is just some first hand experience

Anyway, since Im not sure if its fixed I will keep looking. And if it does come back soon then I will post again and see if there are any other Ideas. Do you still need me to post the msinfo file or whatever it was?
My System SpecsSystem Spec
.


14 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Not really but if there were any (known problematic software) I would tell you to uninstall them.

That's all.

Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these tests
My System SpecsSystem Spec
14 Nov 2012   #5
KielanJepson

windows 7 professional 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Not really but if there were any (known problematic software) I would tell you to uninstall them.

That's all.

Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these tests
Damn.... it came back, although i dont think I removed all the ATI driver software last time so that could be it, I will try again
My System SpecsSystem Spec
14 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

__________________
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
__________________
For monitoring the heat/celsius of the system, use Speccy or HWinfo:
My System SpecsSystem Spec
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 BSOD playing flash games error 0x00000116




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