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| 13 Nov 2012 | |
| windows 7 professional 64 bit 3 posts | BSOD playing flash games error 0x00000116 I keep getting the BSOD error when playing flash games online. I play other games, disk, steam etc. and it seems fine, and Its never happened when not using flash, e.g on the desktop. Im attaching a minidump file so you can have a look at it. Please help. I cant really confirm the flash only part, but it happens fairly soon after I start playing, and it has not happened on any non flash programmes. For example I play skyrim, crysis, AC etc. And they seem ok Thank you |
My System Specs | |
| 13 Nov 2012 | |
| Windows 7 Home Edition 64 Bit 11,859 posts | STOP 0x116: VIDEO_TDR_ERROR troubleshooting Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa801165c4e0, fffff88004d34900, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801165c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004d34900, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
atikmpag+7900
fffff880`04d34900 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`032f6888 fffff880`04f23000 : 00000000`00000116 fffffa80`1165c4e0 fffff880`04d34900 00000000`00000000 : nt!KeBugCheckEx
fffff880`032f6890 fffff880`04f22d0a : fffff880`04d34900 fffffa80`1165c4e0 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`032f68d0 fffff880`04fc9f07 : fffffa80`1165c4e0 00000000`00000000 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`032f6900 fffff880`04ff3b75 : 00000000`ffffffff 00000000`001885dd 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`032f69e0 fffff880`04ff22bb : 00000000`00000102 00000000`00000008 00000000`001885dd 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`032f6a10 fffff880`04fc52c6 : ffffffff`ff676980 fffffa80`0e019410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`032f6ab0 fffff880`04ff1e7a : 00000000`00000000 fffffa80`1083e460 00000000`00000080 fffffa80`0e019410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`032f6bc0 fffff800`03317e5a : 00000000`fffffc32 fffffa80`0c9dfb50 fffffa80`072f6740 fffffa80`0c9dfb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`032f6c00 fffff800`03071d26 : fffff800`031f3e80 fffffa80`0c9dfb50 fffff800`03201cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`032f6c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
atikmpag+7900
fffff880`04d34900 4883ec28 sub rsp,28h
SYMBOL_NAME: atikmpag+7900
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4f579dc9
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
---------
0: kd> lmvm atikmpag
start end module name
fffff880`04d2d000 fffff880`04d82000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Wed Mar 07 23:41:29 2012 (4F579DC9)
CheckSum: 0005A948
ImageSize: 00055000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Click on the Start  ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI (Reboot the computer)Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper (Reboot if required) Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here. Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here. Hope that helps. |
| My System Specs |
| 14 Nov 2012 | |
| windows 7 professional 64 bit 3 posts | 
Quote: Originally Posted by koolkat77  STOP 0x116: VIDEO_TDR_ERROR troubleshooting Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa801165c4e0, fffff88004d34900, 0, 2}
Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801165c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004d34900, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
atikmpag+7900
fffff880`04d34900 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`032f6888 fffff880`04f23000 : 00000000`00000116 fffffa80`1165c4e0 fffff880`04d34900 00000000`00000000 : nt!KeBugCheckEx
fffff880`032f6890 fffff880`04f22d0a : fffff880`04d34900 fffffa80`1165c4e0 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`032f68d0 fffff880`04fc9f07 : fffffa80`1165c4e0 00000000`00000000 fffffa80`0e654d50 fffffa80`0e019410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`032f6900 fffff880`04ff3b75 : 00000000`ffffffff 00000000`001885dd 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`032f69e0 fffff880`04ff22bb : 00000000`00000102 00000000`00000008 00000000`001885dd 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`032f6a10 fffff880`04fc52c6 : ffffffff`ff676980 fffffa80`0e019410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`032f6ab0 fffff880`04ff1e7a : 00000000`00000000 fffffa80`1083e460 00000000`00000080 fffffa80`0e019410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`032f6bc0 fffff800`03317e5a : 00000000`fffffc32 fffffa80`0c9dfb50 fffffa80`072f6740 fffffa80`0c9dfb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`032f6c00 fffff800`03071d26 : fffff800`031f3e80 fffffa80`0c9dfb50 fffff800`03201cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`032f6c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
atikmpag+7900
fffff880`04d34900 4883ec28 sub rsp,28h
SYMBOL_NAME: atikmpag+7900
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4f579dc9
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
---------
0: kd> lmvm atikmpag
start end module name
fffff880`04d2d000 fffff880`04d82000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
Image name: atikmpag.sys
Timestamp: Wed Mar 07 23:41:29 2012 (4F579DC9)
CheckSum: 0005A948
ImageSize: 00055000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI (Reboot the computer)Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper (Reboot if required) Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here. Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here. Hope that helps.  Im not sure if its fixed, but I tried a few games and flash videos for a bit, and nothing happened, It could be fixed since the error normally happens very quickly, within a few minutes! I updated my drivers as you said If this fixed it I could never repay you since this is a very expensive gaming computer. Of course I will do some more tests since I cant be sure at all yet, I should at least wait a few days before coming to a conclusion. Im looking to learn more about computer errors Etc. so that one day I can help people solve them, guess this is just some first hand experience  Anyway, since Im not sure if its fixed I will keep looking. And if it does come back soon then I will post again and see if there are any other Ideas. Do you still need me to post the msinfo file or whatever it was? |
| My System Specs |
| . |
| |
| 14 Nov 2012 | |
| Windows 7 Home Edition 64 Bit 11,859 posts | Not really but if there were any (known problematic software) I would tell you to uninstall them. That's all. Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these tests |
| My System Specs |
| 14 Nov 2012 | |
| windows 7 professional 64 bit 3 posts |
Quote: Originally Posted by koolkat77 Not really but if there were any (known problematic software) I would tell you to uninstall them. That's all. Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these tests |
| My System Specs |
| 14 Nov 2012 | |
| Windows 7 Home Edition 64 Bit 11,859 posts | __________________
For monitoring the heat/celsius of the system, use Speccy or HWinfo: |
| My System Specs |
 |
BSOD playing flash games error 0x00000116 problems?
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