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Windows 7: unexpected blue screen error only when I shut down my pc


13 Nov 2012   #1

windows 7 professorial sp1 x64
 
 
unexpected blue screen error only when I shut down my pc

Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file


I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111312-17628-01.dmp
C:\Users\Ruzan\AppData\Local\Temp\WER-30435-0.sysdata.xml

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what am I supposed to do? I wish I can avoid formatting.

thanks for your help

My System SpecsSystem Spec
.

13 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
Reply

 unexpected blue screen error only when I shut down my pc




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