unexpected blue screen error only when I shut down my pc


  1. fitted
    Posts : 1
    windows 7 professorial sp1 x64
       New #1

    unexpected blue screen error only when I shut down my pc


    Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file


    I am running windows 7 professorial sp1 x64

    I get this error message after my pc starts up:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1049

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA80051A2B30
    BCP3: FFFFFA80051A2E10
    BCP4: FFFFF80002DDB510
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\111312-17628-01.dmp
    C:\Users\Ruzan\AppData\Local\Temp\WER-30435-0.sysdata.xml

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    what am I supposed to do? I wish I can avoid formatting.

    thanks for your help
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to SevenForums,

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    F4 is usually a hard drive/storage related bug check.

    Upload a screenshot of your hard disk using crystal disk info:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:


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