Windows 7: BSOD everytime after sleeping.

Bomster · 13 Nov 2012

Hi guys,

I am having a problem with my computer BSODing everytime I resume it from sleep.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000046
BCP2: FFFFF80001EC8B80
BCP3: 0000000000000000
BCP4: FFFFFA800771C5A0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111312-18876-01.dmp
C:\Users\Tom\AppData\Local\Temp\WER-20966-0.sysdata.xml

I have uploaded the .dmp file for you to view here - http://puu.sh/1pW6R

Really hope someone can help me out, as this is turning into a real nightmare!
I'm not sure if it's related but I now frequently hear something crackling/ticking inside my computer, particularly when it's under some sort of load. Could it be a PSU problem? I recently moved house so I wonder if something got knocked.

Your help will be much appreciated, cheers in advance.
Tom

Bomster · 13 Nov 2012

In my haste I didn't read the BSOD - Posting Instructions, so I missed the SF logs. Please find them attached below:

Bomster · 14 Nov 2012

Bump

Arc · 14 Nov 2012

It is causwd by Etron USB 3.0 Extensible Host Controller Driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000046, fffff80001ec8b80, 0, fffffa800771c5a0}

*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+e656 )

Followup: MachineOwner
---------

Update it from Etron Technology Inc..
For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

As a caution, do it:
► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results.

Bomster · 14 Nov 2012

Thanks for your response Arc.

So I uninstalled all the Etron USB Controllers, like you explained above.

I then disabled USB Selective Suspense.

Restarted twice, and still getting the same problem.

Attached new logs.

Arc · 14 Nov 2012

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffffa8000000000}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffffa8000000000, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800020b8100
GetUlongFromAddress: unable to read from fffff800020b81c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
+0
fffffa80`00000000 0000            add     byte ptr [rax],al

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF800037FFFB0

TRAP_FRAME:  fffff800037ff890 -- (.trap 0xfffff800037ff890)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff800037ff9e0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa8000000000 rsp=fffff800037ffa20 rbp=fffff800037ffaa0
 r8=0000000000000000  r9=0000000000000000 r10=0000000000007800
r11=fffffa80070b60a0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffffa80`00000000 0000            add     byte ptr [rax],al ds:00000000`00000000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80001e88569 to fffff80001e88fc0

STACK_TEXT:  
fffff800`037ff748 fffff800`01e88569 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`037ff750 fffff800`01e871e0 : fffffa80`0c19cb50 fffff800`01e8c387 00000000`0968ade5 fffffa80`00000001 : nt!KiBugCheckDispatch+0x69
fffff800`037ff890 fffffa80`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`037ffa20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000007 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`01e871e0 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0xD1_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_nt!KiPageFault+260

Followup: MachineOwner
---------

In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Also, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results, with the subsequent crash dumps, if any.

Bomster · 14 Nov 2012

Hi Arc,

Thanks for your help. Problem is sorted now.

I deleted, and then reinstalled the Etron drivers/controllers, but the problem carried on.

I have now moved all my USB's to the USB 2.0 slots instead, and it's fixed my problem. Not the best case scenario but certainly alot better.

Cheers for all your help, much appreciated!

Arc · 14 Nov 2012

Well done, best of luck

Windows 7: BSOD everytime after sleeping.

BSOD everytime after sleeping. problems?