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Windows 7: Random BSOD then restart, believe it to be hardware but unsure

16 Nov 2012   #11
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

In the Start Search field type event and click Event Viewer. You might look, from the left pane, in Windows logs/Applications and Applications and Services logs/Hardware events. There may be a clue in one of those.


My System SpecsSystem Spec
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16 Nov 2012   #12
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Hmm, it reported that the system shut down unexpectedly, but it didn't report any BSODs. Usually this means a power issue or some system hardware (most often your CPU) suffered overheating and reached a critical temperature threshold so your mobo restarted.

I recommend you turn automatic restarting from BSODs off and try the Prime run again. To do so, type advanced system settings' in start menu, and then go to Startup & Recovery and uncheck the 'automatic restart' option.
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16 Nov 2012   #13
thezman007

Windows 7 Professional x64 w / SP1
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Hmm, it reported that the system shut down unexpectedly, but it didn't report any BSODs. Usually this means a power issue or some system hardware (most often your CPU) suffered overheating and reached a critical temperature threshold so your mobo restarted.

I recommend you turn automatic restarting from BSODs off and try the Prime run again. To do so, type advanced system settings' in start menu, and then go to Startup & Recovery and uncheck the 'automatic restart' option.
Thanks Vir, I will try that tonight.
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16 Nov 2012   #14
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Just so you know, if your system still restarts spontaneously despite changing this setting (remember to restart after the change), then we're dealing with hardware failure, most likely the PSU or some short circuit, or CPU/GPU overheating. Only software-related exception would be hibernation problems for Windows, which you should have hibernating turned off by typing powercfg -h off in the Command Prompt (type cmd in start menu to access it). Remember to restart after that change, too!
My System SpecsSystem Spec
24 Nov 2012   #15
thezman007

Windows 7 Professional x64 w / SP1
 
 

Thanks to all...I finally broke down and reinstalled the OS. *sigh* Freakin' windows... Anyways, I noticed that Easy Tune 6 never actually brought up a dialog box. Then, I checked out the Task Manager and it looked like 3 instances of it were running. I am thinking that it was running in the background unbeknownst to me and THAT was causing the BSOD. I am leaving the PC on for about a week straight to see if it will BSOD. If not, I will mark this solved. Thanks for everyone's help.
My System SpecsSystem Spec
25 Nov 2012   #16
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Motherboard utilities can often cause issues.
My System SpecsSystem Spec
07 Dec 2012   #17
thezman007

Windows 7 Professional x64 w / SP1
 
 
Okay, now what?

Okay, it still seems to be having issues. I wish I could read these so as to not keep bugging you guys, but here are my files...
My System SpecsSystem Spec
10 Dec 2012   #18
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yeah, as I originally suspected, we're dealing with hardware failure here. These crashes are reporting single bit corruptions in Windows kernel code just like before. Either Windows itself did not install as cleanly as it should've (again, prolly cuz of hardware problems) or some bad hardware is bugging it out. Given your previous experience, I say we're dealing with a bad PSU or mobo, with CPU also having some chance. Unfortunately, unless you got another stable system to swap this pieces into and test for stability, there's no other definitive manner to determine what's causing it. Better get your warranties ready.
My System SpecsSystem Spec
12 Dec 2012   #19
thezman007

Windows 7 Professional x64 w / SP1
 
 

Thanks again Vir for the info. I have an RMA # for my mobo and will be sending it off soon. They say 2 to 3 weeks before it will be returned. Anyways, expect a reply in about a month as to whether this is solved by a new mobo or not.
My System SpecsSystem Spec
22 Jan 2013   #20
thezman007

Windows 7 Professional x64 w / SP1
 
 

mobo was RMA'd to Gigabyte and returned. No mention of whether they actually fixed anything or not btw. I found their whole RMA process to be pretty lacking. Anyway, I have reinstalled Win7 Pro from scratch and am still having problems. What gives? Is my CPU bad? Latest dumps should be attached.
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 Random BSOD then restart, believe it to be hardware but unsure




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