BSOD when running Hulu

microserfs · 26 Jan 2013

I don't know if I have done this right, so apologies as I'm new to this method.

This only happens occasionally but sometimes when I am streaming from Hulu, my laptop will give me a BSOD. Unfortunately it's only happened twice and both times I seem to have missed the error code as it restarts too, but it only ever happens on Hulu. I have followed the instructions that were asked by using the SF Diagnostic tool but am not sure whether I have done it properly so forgive me if there may be errors.

I was just curious whether this was a common issue or whether it could be a problem with my laptop.. however I've checked and all my drivers seem up to date.

koolkat77 · 26 Jan 2013

Welcome to SevenForums.

There are no dump files in the attachment, please follow this tutorial and set the system to collect small memory dumps.

Dump Files - Configure Windows to Create on BSOD

A few things we can still recommend, please remove avast! antivirus and spybot S&D for troubleshooting purpose:

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
  - Good and Free system security combination.
  - How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

Run Hulu again to see if you get BSOD and upload fresh reports.

PS:

We're at different time zones.