Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while playing certain Steam games, appears video driver related.

13 Nov 2012   #1
9AtNight

Windows 7 Home Premium 64 Bit
 
 
BSOD while playing certain Steam games, appears video driver related.

System Specs

Samsung Series 3 Laptop Model NP350V5C.
Age: About 4 months.
CPU: Intel Core i5 3210M @ 2.50 GHz
RAM: 8 gigs
GPU: AMD Radeon. HD 7670M

BSOD Description

I was playing Portal 2 tonight for roughly 90 minutes, when on a loading screen, the game froze. Next there was some short, vertical, multicoloured lines that were overlaid on the loading screen, that kinda looked like a small barcode repeated over and over in a line. The system then crashed to the BSOD.

The BSOD itself said that "attempt to reset the display driver and recover from timeout failed". I did take a picture of it, if anyone wants me to upload that.

The game is a fresh install done just last night. I have had this problem before with Portal 2 (hence the reinstall), and I also have had it with Dear Esther and Fallout: New Vegas. At first I thought that my computer was trying to run the games on the integrated HD 4000 on the CPU, so I set my laptop to high performance and plugged it into the wall so it would (hopefully) only run on the AMD GPU. Dear Esther and Fallout both appear to be fine (previously they crashed on start up but I was able to play about 30 minutes of each last night), but Portal 2 crashed again tonight.

To my knowledge, my graphics card drivers are up to date, as the version number on my computer matches that on the Samsung website.

I am relatively certain it has not overheated, as I always run Core Temp in the background, keep the vents clear, and it never gets about 60 C according to Core Temp, and I've had it run there for hours while playing other games and there was no issue.

Thank you for your time and any help you might throw my way. If you need any more information just let me know, please.


My System SpecsSystem Spec
.
14 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

It is a stop 0x116.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801382e4e0, fffff88003928af4, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7af4 )

Followup: MachineOwner
---------
In this situation you need to follow the guide : STOP 0x116: VIDEO_TDR_ERROR troubleshooting

But, as I am seeing, the display driver is kinda old.
Code:
 lmvm atikmpag
start             end                 module name
fffff880`03921000 fffff880`03976000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 18 15:27:24 2012 (4F8E9004)
    CheckSum:         0005E584
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it. Latest AMD Catalyst Video Driver for Windows 7

If it is still crashing, follow the guide entirely.
My System SpecsSystem Spec
14 Nov 2012   #3
9AtNight

Windows 7 Home Premium 64 Bit
 
 

Thanks for the quick reply. I'll tackle the driver issue and retest before I dive into the 0x116 guide, I think.

Two questions before I proceed: This laptop has the Catalyst Control Center and can switch between the AMD GPU and the integrated Intel one. I saw on the AMD site that you had to get the drivers from the laptop manufacturer (in my case Samsung) if you had switchable graphics, which I do. So basically, is it okay to grab the new driver even though I have switchable graphics? And if so, would I want 12.10 or the beta 12.11?

Thanks again.

PS: Love the avatar, one of my favourite movies of all time right there.
My System SpecsSystem Spec
.

14 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Search for some updates in the manufacturer's website then, but it is to update the driver.

About the avatar, the feeling is the same here
My System SpecsSystem Spec
14 Nov 2012   #5
9AtNight

Windows 7 Home Premium 64 Bit
 
 

Okay, so far I've done the following:

Made sure I had all my Win7 updates.
Double checked that I had the latest driver from Samsung.
Ran System File Checker and it came back clean.
Stressed the GPU via the FurMark program. After about 4 minutes the temperature peaked at 69 degrees Celsius with no errors that I saw. I let it run another two minutes, the temperature remained stable at 69C without even flinching, so I stopped it then.

What I'll try and do after my homework is done is get MemTest up and running that let that stew for a couple passes. I couldn't get the linked video RAM test program in the STOP0x116 guide topic to test the Radeon's RAM as the program thought that the intel HD 4000 was my only display device. If anyone know of a way to fix this, I'm all ears.

After the MemTest is done I'll reinstall DirectX, and then give Portal 2 another try and see what happens. I'll report back once I'm done all this. If there's anything I'm missing (I'm trying to follow the guide as close as feasibly possible for myself at this time), just let me know, please.
My System SpecsSystem Spec
14 Nov 2012   #6
Tews

64-bit Windows 8.1 Pro
 
 

When using memtest86, let the program run for a minimum of 7-8 passes (usually overnight) to get an accurate reading ....
My System SpecsSystem Spec
17 Nov 2012   #7
9AtNight

Windows 7 Home Premium 64 Bit
 
 

Well I ran MemTest last night and it came back clean as a whistle. Tonight I decided to just try Portal 2 for the heck of it and well, it worked just fine. I cranked down the graphics some and made double sure that the vent was unblocked to keep the PC cool and it ran really well. No BSOD or even slowdown.

So uh, I confess that I have no idea where to go from here. I'm hesitant to call it solved as I didn't really do anything but run a couple tests and update Windows 7.
My System SpecsSystem Spec
17 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are right. It is difficult to call it solved right now. Wait and see how it runs over a reasonably long time say at least a couple of weeks. If it crashes again in this time, let us know.
My System SpecsSystem Spec
17 Nov 2012   #9
9AtNight

Windows 7 Home Premium 64 Bit
 
 

Gotcha, will do. Thanks again for all the help.
My System SpecsSystem Spec
27 Nov 2012   #10
9AtNight

Windows 7 Home Premium 64 Bit
 
 

Just had another BSOD, looks like it was a STOP 0x116 error again.

This time I was just loading up Left 4 Dead 2, having just downloaded and installed it tonight. Windows also popped up a notice saying that it might not have installed correctly and gave me the option of reinstalling and it crashed right after that after I said the program had installed correctly.

I haven't had any trouble with any other games since it just stopped acting up last week. No problems with Portal 2 or New Vegas or anything.
My System SpecsSystem Spec
Reply

 BSOD while playing certain Steam games, appears video driver related.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b
The title is pretty self-explanatory; I keep getting BSOD on steam games, particularly DotA and Civ V. I've been supremely bored without my vidjya, so any help would be much appreciated! I've attached the requisite BSOD paperwork, and am pasting some more stuff, and my system specs should be in my...
BSOD Help and Support
2 (possibly related) BSODs, usually when playing video games.
Hello all, my computer has been regularly crashing a few times a week for the last 9 or so months. I have run memtest and it came up clean, and I have completely uninstalled and reinstalled my graphics cards drivers. it usually crashes when playing online games such as LOL and GW2 but it has also...
BSOD Help and Support
BSOD When playing games or watching stream (seems video related)
I've gotten this many times while playing video games or watching streams/video online in chrome. I got this computer 3 days ago... I downloaded dropbox, skype and some other random apps, but nothing crazy that i can think of. I feel like it is video card related, I have a NVIDIA GeForce GT...
BSOD Help and Support
BSOD crashes, appears to be related to bad driver
Hello, My computer has been BSODing/Randomly shutting down the past couple of days. I've downloaded a couple of programs to try to help diagnose the problem but have so far come up empty handed. I've run memtest86+ as well as the windows memory diagnostics because of the errors I've seen,...
BSOD Help and Support
BSOD while playing Steam games?
If the title is misleading, I apologize in advance, but that's the only time I've experienced this problem thus far. I have a fear that it's endangering my computer, so any help would be greatly appreciated. Thanks!
BSOD Help and Support
BSOD When playing games - Driver related.
Good day everyone ! BEFORE READING: I updated the info of this old thread, because I found the source of the problem, read the UPDATE at the end ! As the topic title says im gettin some BSOD after playing games for like 5-10 minutes. DRIVER_IRQL_NOT_LESS_OR_EQUAL <----- This is what...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:51.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App