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Windows 7: BSOD during random actions, no signal after computer sleeps

14 Nov 2012   #1
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 
BSOD during random actions, APC_INDEX_MISMATCH most common error

Hello!

I am new to the forums but not to computers, been lurking these forums for a while for general info and good reads...

I have seen 4 BSODs since I did a fresh install of Winodws 7 Home Premium 64bit because I got a new HD through warranty exchange the other day. Also in the last 2 days I have noticed that if the computer is sleeping and I go to wake it, the monitor comes back as no signal. Computer running fine; fans, CPU, HD, etc cranking away just no signal. Only way to fix is on a reboot....I do believe these are related but I am not sure, it very well could be a power issue and I might just have to get another power supply... but that is the least of my problems at the moment.

System Specs:
Windows 7 Home Premium 64bit
AMD Phenom II X4 965 3.4 GHz
6GB RAM
ATI Radeon HD 5700 Series
More detailed on my profile...

-Last two BSOD have been directly related to this file, ntoskrnl.exe and the first two had to do with the following three files... atikmpag.sys, dkgkrnl.sys and dxgmms1.sys.
-Error message is almost always APC_INDEX_MISMATCH or KMODE_EXCEPTION_NOT_HANDLED
-Notice whenever I play League of Legends, almost always crashes once during that, other times it is random
-Since yesterday everytime computer sleeps, it does not "wake up" fully, no signal displays on monitor
-Error codes... 0x00000001 for APC_INDEX_MISMATCH, 0x0000001e for KMODE_EXCEPTION_NOT_HANDLED and 0x00000116 for the first two BSODs

EDIT: DUMP FILE NOW IN POST!

EDIT 2: ADDED A WORD DOCUMENT WITH A SCREEN SHOT FROM BLUESCREENVIEW WITH THE LAST BSOD INFO.


My System SpecsSystem Spec
.
15 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello cwburns32, do it at first.

Scan the system for possible virus infection.
Report us back. Depending on this report we will decide what to do about the display driver.
My System SpecsSystem Spec
15 Nov 2012   #3
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Ran the Anti-rootkit Utility and no threats were found.

Going through process for the Windows Defender Offline, will report back shortly.

EDIT: Uploaded the log from TDSSkiller as a word document.
My System SpecsSystem Spec
.

15 Nov 2012   #4
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Ran both TDSSKiller and Windows Defender Offline and both reported back with no threats found.
My System SpecsSystem Spec
15 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK ... but there were some hints of virus infection, rootkit. As nothing is found, it is all good.

Now, install Driver Fusion. Uninstall all ATI/AMD display driver items using it, in safe mode. Then install one earlier version which was stable there.
My System SpecsSystem Spec
15 Nov 2012   #6
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Install earlier version in Safe Mode? Also can I use my driver disc that came with the graphics card? It is the earliest version and the one that was working (if I can remember correctly) before I had the issues.
My System SpecsSystem Spec
15 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by cwburns32 View Post
It is the earliest version and the one that was working (if I can remember correctly) before I had the issues.
Yes, that is it.
My System SpecsSystem Spec
15 Nov 2012   #8
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Uninstalled all drivers, installed older version of drivers. NO BSOD so far, although they never show up this soon after a reboot. I will test the sleep issue now. What is next step?

EDIT: Sleep issue is no longer present. Just tested and computer now wakes up from sleep mode.
My System SpecsSystem Spec
15 Nov 2012   #9
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Another BSOD, here is dump file.
My System SpecsSystem Spec
15 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by cwburns32 View Post
Another BSOD, here is dump file.
where?
My System SpecsSystem Spec
Reply

 BSOD during random actions, no signal after computer sleeps




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