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Windows 7: BSOD randomly and every time the PC is shutting down.

15 Nov 2012   #1
pablorindt

Windows 7 Ultimate x64
 
 
BSOD randomly and every time the PC is shutting down.

Hi guys,

I'm having random BSODs and really don't know what to do about it. It started a long time ago, all random and without any clue. I have upgraded my motherboard, cpu and RAM. The harddisk was fairly new. The graphics card is changed also and these BSODs still occur. Is it the power, or the graphics card?

The weird thing is that it's now crashing everytime I shut it down.

Thanks for the help!


My System SpecsSystem Spec
.
15 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

It is crashed by Kaspersky.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800399a0d8, fffff88003999930, 0}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : klif.sys ( klif+4f525 )

Followup: MachineOwner
---------
Uninstall Kaspersky.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Scan the system for possible virus infection.
Also perform some disc checks.
  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
15 Nov 2012   #3
pablorindt

Windows 7 Ultimate x64
 
 

Hey Arc,

Thanks for the fast reply, that's amazing! I've done every step (chkdsk took long pfew). No malware has been found, also no rootkits. I've deinstalled kaspersky and installed MSE as you said.

Checkdisk didn't found any errors. I will report back if I got another BSOD. Thanks again!
My System SpecsSystem Spec
.

22 Nov 2012   #4
pablorindt

Windows 7 Ultimate x64
 
 

So, it was running fine the whole week until five minutes ago. It crashed again... Below is a full log!

Hope someone can help me
My System SpecsSystem Spec
22 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d89968e706, b3b7465eebe5b65c, fffff80002e31c1c, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_STRUCTURE_CORRUPTION (109)
This bugcheck is generated when the kernel detects that critical kernel code or
data have been corrupted. There are generally three causes for a corruption:
1) A driver has inadvertently or deliberately modified critical kernel code
 or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
2) A developer attempted to set a normal kernel breakpoint using a kernel
 debugger that was not attached when the system was booted. Normal breakpoints,
 "bp", can only be set if the debugger is attached at boot time. Hardware
 breakpoints, "ba", can be set at any time.
3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
Arguments:
Arg1: a3a039d89968e706, Reserved
Arg2: b3b7465eebe5b65c, Reserved
Arg3: fffff80002e31c1c, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
    0 : A generic data region
    1 : Modification of a function or .pdata
    2 : A processor IDT
    3 : A processor GDT
    4 : Type 1 process list corruption
    5 : Type 2 process list corruption
    6 : Debug routine modification
    7 : Critical MSR modification

Debugging Details:
------------------


FAULTING_IP: 
nt!WPP_SF_qLLLL+0
fffff800`02e31c1c 4c8bdc          mov     r11,rsp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x109

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033cb498 00000000`00000000 : 00000000`00000109 a3a039d8`9968e706 b3b7465e`ebe5b65c fffff800`02e31c1c : nt!KeBugCheckEx


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff80002e31c8d - nt!WPP_SF_qLLLL+71
    [ 1f:1b ]
1 error : !nt (fffff80002e31c8d)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.
My System SpecsSystem Spec
23 Nov 2012   #6
pablorindt

Windows 7 Ultimate x64
 
 

Ran the memtest the whole night for 16+ hours. Nothing found, it has done around 14 passes. So looks like my memory is oke...
My System SpecsSystem Spec
23 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
25 Nov 2012   #8
pablorindt

Windows 7 Ultimate x64
 
 

Hey Arc,

Thanks again for the great help and fast reply's. I've been running the verifier tool on the background (at least I guess, no where to see if it actually runs, but I changed the settings and rebooted). Nothing found yet, no crashes whatsoever.

What's next? Keep it running untill a crash occurs?
My System SpecsSystem Spec
25 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Memtost found nothing, no virus found, DV found nothing, all good.

Disable verifier now. Use the computer normally. If it crashes again, let us know.
My System SpecsSystem Spec
26 Nov 2012   #10
pablorindt

Windows 7 Ultimate x64
 
 

He Arc,

So it just crashed again. I rebooted and made a new dump so I hope something is in it this time!

Thank you!
My System SpecsSystem Spec
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 BSOD randomly and every time the PC is shutting down.




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