BSOD randomly and every time the PC is shutting down.

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    BSOD randomly and every time the PC is shutting down.


    Hi guys,

    I'm having random BSODs and really don't know what to do about it. It started a long time ago, all random and without any clue. I have upgraded my motherboard, cpu and RAM. The harddisk was fairly new. The graphics card is changed also and these BSODs still occur. Is it the power, or the graphics card?

    The weird thing is that it's now crashing everytime I shut it down.

    Thanks for the help!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    It is crashed by Kaspersky.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff8800399a0d8, fffff88003999930, 0}
    
    *** WARNING: Unable to verify timestamp for klif.sys
    *** ERROR: Module load completed but symbols could not be loaded for klif.sys
    Probably caused by : klif.sys ( klif+4f525 )
    
    Followup: MachineOwner
    ---------
    Uninstall Kaspersky.
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.

    Scan the system for possible virus infection.


    Also perform some disc checks.

    1. Reseat the sata and power.
    2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    3. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

    Let us know the results.
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hey Arc,

    Thanks for the fast reply, that's amazing! I've done every step (chkdsk took long pfew). No malware has been found, also no rootkits. I've deinstalled kaspersky and installed MSE as you said.

    Checkdisk didn't found any errors. I will report back if I got another BSOD. Thanks again!
      My Computer


  4. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #4

    So, it was running fine the whole week until five minutes ago. It crashed again... Below is a full log!

    Hope someone can help me :)
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 109, {a3a039d89968e706, b3b7465eebe5b65c, fffff80002e31c1c, 1}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_STRUCTURE_CORRUPTION (109)
    This bugcheck is generated when the kernel detects that critical kernel code or
    data have been corrupted. There are generally three causes for a corruption:
    1) A driver has inadvertently or deliberately modified critical kernel code
     or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
    2) A developer attempted to set a normal kernel breakpoint using a kernel
     debugger that was not attached when the system was booted. Normal breakpoints,
     "bp", can only be set if the debugger is attached at boot time. Hardware
     breakpoints, "ba", can be set at any time.
    3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
    Arguments:
    Arg1: a3a039d89968e706, Reserved
    Arg2: b3b7465eebe5b65c, Reserved
    Arg3: fffff80002e31c1c, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
        0 : A generic data region
        1 : Modification of a function or .pdata
        2 : A processor IDT
        3 : A processor GDT
        4 : Type 1 process list corruption
        5 : Type 2 process list corruption
        6 : Debug routine modification
        7 : Critical MSR modification
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nt!WPP_SF_qLLLL+0
    fffff800`02e31c1c 4c8bdc          mov     r11,rsp
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0x109
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`033cb498 00000000`00000000 : 00000000`00000109 a3a039d8`9968e706 b3b7465e`ebe5b65c fffff800`02e31c1c : nt!KeBugCheckEx
    
    
    STACK_COMMAND:  kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
        fffff80002e31c8d - nt!WPP_SF_qLLLL+71
        [ 1f:1b ]
    1 error : !nt (fffff80002e31c8d)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    Followup: memory_corruption
    ---------
    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.
      My Computer


  6. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Ran the memtest the whole night for 16+ hours. Nothing found, it has done around 14 passes. So looks like my memory is oke...
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    In such a situation, it is better to enable Driver Verifier to monitor the drivers.

    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  8. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Hey Arc,

    Thanks again for the great help and fast reply's. I've been running the verifier tool on the background (at least I guess, no where to see if it actually runs, but I changed the settings and rebooted). Nothing found yet, no crashes whatsoever.

    What's next? Keep it running untill a crash occurs?
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Memtost found nothing, no virus found, DV found nothing, all good.

    Disable verifier now. Use the computer normally. If it crashes again, let us know.
      My Computer


  10. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #10

    He Arc,

    So it just crashed again. I rebooted and made a new dump so I hope something is in it this time!

    Thank you!
      My Computer


 
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