Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer Freezing Randomly, Sound Distortion, Sometimes recovers

15 Nov 2012   #1
ov58szg

Windows 7 Professional 64bit
 
 
Computer Freezing Randomly, Sound Distortion, Sometimes recovers

Hello,

I'm having a few issues with my computer at the moment.

My computer is randomly freezing, (mouse, keyboard, video playback), this is sometimes accompanied by sound distortion sometimes not. Sometimes it will restart, sometimes recover, sometimes remain frozen.

If I leave it, it will sometimes recover in 5 minutes but sometimes doesn't (and I restart after 15 min).

No errors show up if it recovers.

Errors which I've had randomly in the past couple of weeks include a Video driver error (checked, and my driver is upto date) and the computer restarting with some sort of USB error (USB drives are up to date).

If you have any ideas as to what the issue may be, I would be very grateful for any assistance.


My System SpecsSystem Spec
.
15 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.
Code:
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off


For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
15 Nov 2012   #3
ov58szg

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Welcome aboard.
Code:
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off


For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
Ok, while I was doing this, the computer froze again, and gave me the video error message (photo attached). I'm going to finish doing what you previously told me now.
My System SpecsSystem Spec
.

15 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, that is what I know.

First, try to install the latest beta.
Latest NVIDIA ForceWare Video Drivers Windows 7
If not worked, measure the cards heat using speccy. Is it hot? Arrange some extra cooling.

Clean inside the computer too.

If all failed, you need to abandon this card. I did my earlier one, due to the same reason.

In most of the cases, it is the card's fault, hardware fault.
My System SpecsSystem Spec
16 Nov 2012   #5
ov58szg

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Well, that is what I know.

First, try to install the latest beta.
Latest NVIDIA ForceWare Video Drivers Windows 7
If not worked, measure the cards heat using speccy. Is it hot? Arrange some extra cooling.

Clean inside the computer too.

If all failed, you need to abandon this card. I did my earlier one, due to the same reason.

In most of the cases, it is the card's fault, hardware fault.
Thanks for the reply.

I cleaned inside the computer yesterday, took out the GPU and cleaned it as well, made sure all the connections were done well.

I installed the freshest NVIDIA drive yesterday, and still got the same display driver error this morning. My GPU temperature is 31C (from SpeedFan).

The error that comes up is:
"
Display driver stopped responding and has recovered
Display driver NVIDIA Windows Kernel Mode Driver, Version 306.97 stopped responding and has successfully recovered.
"
My System SpecsSystem Spec
16 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

How old the card is? Is it within warranty? If so, get it replaced.

Otherwise, either use onboard graphics or afford a new card.

It is the hardware issue in this case, the card itself is faulty. The funny fact is, it will fault at its own will, you cannot make it fail. Sometims it may work a couple of days without any problem, and sometimes it may fail thrice within an hour, right?

See this post.
My System SpecsSystem Spec
16 Nov 2012   #7
ov58szg

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
How old the card is? Is it within warranty? If so, get it replaced.

Otherwise, either use onboard graphics or afford a new card.

It is the hardware issue in this case, the card itself is faulty. The funny fact is, it will fault at its own will, you cannot make it fail. Sometims it may work a couple of days without any problem, and sometimes it may fail thrice within an hour, right?

See this post.

The card is 6 months old, so within warranty. I am calling them now, to sort out a replacement.

Thanks for the help.
My System SpecsSystem Spec
16 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.
I am sure that the same problem will not be there with the new card.

In between, you use the onboard graphics.
My System SpecsSystem Spec
27 Nov 2012   #9
ov58szg

Windows 7 Professional 64bit
 
 

I returned the GPU to the seller, who confirmed that it was faulty. I received a refund as it was under warranty.
My System SpecsSystem Spec
27 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news I hope your issue is over now
My System SpecsSystem Spec
Reply

 Computer Freezing Randomly, Sound Distortion, Sometimes recovers




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Computer randomly freezing
Hello all, I've recently had an issue where my PC intermittently freezes. It'll normally start off with one program that stops responding and eventually all the other open ones will do the same. Windows Explorer also tends to stop responding. Some open programs are unaffected and I'm able to...
Performance & Maintenance
Computer randomly freezing.
Hi. I've been having this problem ever since i first built the computer a couple of weeks ago and me being not very tech savvy, i have basically ran out of ideas. When i first built the computer i booted it all up using the hard drive out of my old pc. That's when i first started to notice the...
Hardware & Devices
Computer freezing randomly
Alright so I had another thread where my computer was freezing randomly but It only ever happened while browsing the web. I upgraded my CPU and motherboard to AMD FX8350 ASUS M5A99x Evo Both are brand new and I have 3x4gb of Corsair Vengence memory that's also fairly new 3-4 months old...
BSOD Help and Support
Windows Randomly Freezes and Recovers
So I recently purchased a new HP pavilion laptop. It has a Core i7 Gen 3 processor, with NVIDIA GEFORCE 630M and a Broadcom wireless chipset. It came with Windows 7 and I upgraded it soon after purchase to Windows 8 using a promo offer. Well, now I am back to Windows 7 due to some crashes but I...
General Discussion
New computer freezing randomly
Hey i recently bought a new custom built gaming PC and it works fine in terms of performance etc however I have had an annoying problem. I've had the PC for just over a week and on two occasions I have had the problem where the PC would just completely freeze to the extent that I can't open...
BSOD Help and Support
Computer Randomly Freezing.
My computer has been randomly freezing lately. I am pretty sure it is not my ram or graphics card. I also have used SFC /Scannow, it did not find any problems Other than that I do not know what the problem is. I am in great need of help. Thank you for your help.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:59.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App