Often Blue screen [system_service_exception] dmp.file attached

roy392003 · 15 Nov 2012

Hi! I often get a BSOD of [system_service_exception] 0x0000003B .
I use HD 6870 before have a same BSOD.I though it was video card hardware or ATI driver issue. ( I did use DriverSweeper to uninstall the driver and update a new ATI driver still no luck.) So I took the vidoe card out and replace a NVIDIA video card. A few days after, the same Blue screen appear...

PS: I still have a ATI driver on my computer but not the new version,
because my motherboard chipset need ATI diver to work.
(such AMD USB ,RAIDXpert and Promise SATA RAID ) .The driver I installed is form
Biostar webside.
If I uninstall it, It would case unable to boot , lose all USB port or something.

Any suggestion to get rid of this BSOD or Fixed it, Please help

x BlueRobot · 15 Nov 2012

Code:

BugCheck 116, {fffffa80192074e0, fffff88009282768, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+8768 )

Followup: MachineOwner

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 06 02:10:44 2012 (4F7E4294)

Video Card - Stress Test with Furmark

What are your temperatures for your graphics card and other hardware? Please post a screenshot:

Arc · 15 Nov 2012

Welcome aboard.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801378e4e0, fffff880092a7008, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+7008 )

Followup: MachineOwner
---------

You need to follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting

The display driver is very old.

Code:

 lmvm atikmpag
start             end                 module name
fffff880`092a0000 fffff880`092ec000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 26 07:46:47 2010 (4CEF188F)
    CheckSum:         0004F92A
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it at first. Latest AMD Catalyst Video Driver for Windows 7

Uninstall Daemon Tools. It is a most common cause of BSODs in windows 7.

Let us know the results.

Edit: You beat me in it, Harry