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Windows 7: BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE

30 Nov 2012   #41
Brogues

Windows 7 64 bit
 
 

I think I only have a Dell Recovery Disk so not sure if this will be possible - but will take a look, thanks. Very strange though - I've never attached a USB hub to my laptop? But agree that it has come up on each report. I feel a total restore coming on! I will report back. Again, thank you for your time

Do you think it's worth me sorting out the PCT issue first - just in case this is creating the issue?

Yes, I had already done the system check before I contacted SevenForums - dell had done this remotely so I knew my hard drive was OK.


My System SpecsSystem Spec
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30 Nov 2012   #42
x BlueRobot

 

Okay, and you could do, and use may also use the Dell Recovery Disk also instead of the Repair Install
My System SpecsSystem Spec
30 Nov 2012   #43
Brogues

Windows 7 64 bit
 
 

Yes I will try that - I think a complete reinstall might be in order

In the meantime, I reinstalled PCT and uninstalled in Safe Mode but those 2 files were not uninstalled!!

I will do a complete restore I think in the next couple of days. Will update you after that

Many thanks
My System SpecsSystem Spec
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30 Nov 2012   #44
Brogues

Windows 7 64 bit
 
 

Well here's a question.... I booted up on the re-installation disc tonight and was going to reinstall windows after trying to repair first. However, the only Drive that came up on the list was Drive D. My hard drive is partitioned and C holds the system files and D is for my documents, etc. So I cannot run a repair because it's C I'm trying to repair! Any ideas?
My System SpecsSystem Spec
01 Dec 2012   #45
x BlueRobot

 

Are you trying to do a repair install with the Dell Recovery Disc?
My System SpecsSystem Spec
01 Dec 2012   #46
Brogues

Windows 7 64 bit
 
 

Actually the Recover Disk I referred to earlier turns out to the a Re installation Disk and I have another one with all the drivers, although these would obviously need to be updated. I had decided to go a total re-installation but saw there was a repair option but this only gives me the D drive. My drive is partitioned with the operating system on the C drive. If I chose Install, I get the option to choose either of the drives. The smaller one is in fact the C drive because the Dell Engineer took it upon himself to partition the drives initially. The machine was BSOD on arrival and they had to replace most of the parts. I was at work at the time and just left him to it so I ended up with a partitioned drive which, as it turns out, might be quite useful because hopefully a total re-installation might not affect my other drive. But most of my documentation is on Dropbox anyway so hopefully not a crisis and I have a backup. I think I will do an Install now of the C drive. Cannot face it today(!) but will tackle it tomorrow but it would have been good to have tried to repair it first. No idea why it only sees the D drive?
My System SpecsSystem Spec
01 Dec 2012   #47
x BlueRobot

 

You read the red box within this tutorial, it may provide you with a further insight:
My System SpecsSystem Spec
01 Dec 2012   #48
Brogues

Windows 7 64 bit
 
 

Yes it is my own disk that came with the laptop so no reason for it not to work. It will run a repair, just not on the disk I want it to? However, I'm not sure why it gives me the option to repair if this is not possible? But I am resigned to reinstalling everything now which is probably the best option anyway so will go for the Install option and see how it pans out. Will keep you posted. Again, thank you - really appreciate having you on the other end of this! Chris
My System SpecsSystem Spec
01 Dec 2012   #49
x BlueRobot

 

I will look forward to seeing your results
My System SpecsSystem Spec
02 Dec 2012   #50
Brogues

Windows 7 64 bit
 
 

Well.... a full install done which was relatively straight-forward as my data was on the D drive. A few little glitches with drivers which I think I have sorted but I would have expected that anyway. So far so good so hopefully I won't need to continue giving you grief for this problem - fingers crossed!

I cannot thank you enough for all your help, patience and support. I am really grateful.

Best wishes, chris
My System SpecsSystem Spec
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 BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE




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