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Windows 7: BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE

06 Dec 2012   #61
Brogues

Windows 7 64 bit
 
 

I cannot believe I am writing this. I have just installed the last of the programs and my laptop has again crashed!! Same error and I think the logs will be very similar - again something to do with CDRom.sys? This is INSANE! I have also sent these files to my contact at Dell. I am beyond going mental over this now


My System SpecsSystem Spec
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06 Dec 2012   #62
x BlueRobot

 

Code:
BugCheck FE, {8, 6, 5, fffffa800785a160}

Probably caused by : usbhub.sys ( usbhub+12a60 )
Code:
Usual causes:  USB device driver
Code:
STACK_TEXT:  
fffff880`033cbc18 fffff880`03d4ba60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`033cbc20 00000000`000000fe : 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`0785a160 : usbhub+0x12a60
fffff880`033cbc28 00000000`00000008 : 00000000`00000006 00000000`00000005 fffffa80`0785a160 00000000`00000000 : 0xfe
fffff880`033cbc30 00000000`00000006 : 00000000`00000005 fffffa80`0785a160 00000000`00000000 00000000`00000000 : 0x8
fffff880`033cbc38 00000000`00000005 : fffffa80`0785a160 00000000`00000000 00000000`00000000 00000000`00000001 : 0x6
fffff880`033cbc40 fffffa80`0785a160 : 00000000`00000000 00000000`00000000 00000000`00000001 fffffa80`03ba32c0 : 0x5
fffff880`033cbc48 00000000`00000000 : 00000000`00000000 00000000`00000001 fffffa80`03ba32c0 fffffa80`03ba32c0 : 0xfffffa80`0785a160
It's the same crash again, did we turn off USB Suspension?There might a physical problem with the USB ports, since you have clean installed Windows 7 again.
My System SpecsSystem Spec
06 Dec 2012   #63
Brogues

Windows 7 64 bit
 
 

The thing is, I am not actually using the USB ports. They were not in used when it crashed and I rarely have anything plugged in unless I am charging my phone and in today's case, installing software. But I had removed both the exernal CDRom (I don't have an internal one) and the backup hard drive so nothing in the USB ports at the time. But will persevere. I will try anything now. My Peroni stash is getting low due to excessive use to keep my head on!
My System SpecsSystem Spec
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06 Dec 2012   #64
x BlueRobot

 

I meant get Dell to disconnect the power cables or the connectors for the USB ports and see what happens
My System SpecsSystem Spec
06 Dec 2012   #65
Brogues

Windows 7 64 bit
 
 

Yes thanks I will discuss this with them. The problem is that there is no pattern so it's difficult to gauge immediately whether anything that's done is a fix.

the other thing that I have noticed is that the message about a device not working has come back - came back soon fter the first crash. But there is nothing in Device Manager which is showing an unknown device. But I am sure there must be a connection? This message didn't appear until after the BSOD
My System SpecsSystem Spec
07 Dec 2012   #66
x BlueRobot

 

What device is not working in Device Manager?
My System SpecsSystem Spec
07 Dec 2012   #67
Brogues

Windows 7 64 bit
 
 

There is nothing coming up in Device Manager! I just get a pop-up occassionally (usually after a crash) but when I go to Device Manager it all looks fine?! On the last install, this unknown device came back periodically but have seen nothing in this install. I got the pop-up yesterday after the crash - haven't seen it since. If my laptop doesn't crash with the USB Suspension disabled, will that prove that there is a USB hardware issue do you think? I'm trying to put together another case before I speak to Dell technicians because if they tell me it's software, I will SCREAM!!!
My System SpecsSystem Spec
07 Dec 2012   #68
x BlueRobot

 

Try disabling the USB Suspension, and what is this pop-up?
My System SpecsSystem Spec
07 Dec 2012   #69
Brogues

Windows 7 64 bit
 
 

I have disabled. No crashes since.... will wait a couple of days before I comment on that further?! The pop-up was saying that a device could not be installed but nothing in Device Manager - normally after a crash. Not seen since the last crash and disabling USB Suspension. On the phone to Dell for 1.5 hours this morning whilst they checked through my machine. Talked to them about the help you have given and suggestion of disabling USB Suspension - they have suggested leaving it this way for now. They are escalating this and getting back to me Monday. Will be interesting to see if it crashes between now and then. If not, then we (you) may have found the solution - or at least something for Dell to work on. I'm very keen to hit the 'Mark as Solved' button I would like to think that this might have been useful to others also. Will certainly keep you posted. Thank you. Chris
My System SpecsSystem Spec
08 Dec 2012   #70
x BlueRobot

 

Your welcome let's just keep our fingers crossed that it may have been the solution!
My System SpecsSystem Spec
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 BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE




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