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Windows 7: BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE

08 Dec 2012   #71

Windows 7 64 bit
 
 

well so far so good...... (where have I heard that before!). IF it doesn't crash over the weekend and I assume disabling the USB is the reason, would that prove that it is a USB hardware issue? They did change the motherboard which is connected to the ports. I think if they needed to physically change the USB ports, then this would actually involve replacing the entire base of the computer - i.e. a new computer? But I'm not complaining, so long as I keep the hard drive as re-installing does not fill me with joy!

My System SpecsSystem Spec
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08 Dec 2012   #72

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The motherboard would have to be replaced if you wanted to change the USB ports, but I'm not sure if Dell would give a motherboard replacement or replace the entire computer, you would have to ask that question yourself.

This may help explain things:The problem could be due to the USB driver or the USB ports, and in some cases both; but since you have reinstalled Windows then I think it may be more of a hardware issue.
My System SpecsSystem Spec
08 Dec 2012   #73

Windows 7 64 bit
 
 

Yes they have already replaced the motherboard - twice now! I'm assuming it's not a driver issue due to software installation twice but not sure what they can replace now as motherboard has been done. No crashes at all since I switched off USB Suspend?!
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08 Dec 2012   #74

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

That's good so far, let's just wait and see what happens
My System SpecsSystem Spec
09 Dec 2012   #75

Windows 7 64 bit
 
 

Gone another day without crashes and can probably say this is the solution as it has not crashed since Friday when I enabled USB Suspension. I understand what that means but what I'm not clear on is what this means in terms of getting a permanent fix that does not require me to suspend USB? Although it's not a big deal and I'm delighted my laptop has not crashed, it does mean there is a problem somewhere and I'm not sure what this requires to make it a permanent fix? I guess Dell will know but as the motherboard has been replaced twice now, I'm assuming there must be something else at fault which can be replaced so that I can be confident it's a permanent fix? I also have all options to Sleep Mode switched off as this was also giving me grief but I think the two are connected. Many thanks Chris
My System SpecsSystem Spec
09 Dec 2012   #76

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

That's good to know, and well all the crashes pointed to the USB driver, which is a Microsoft operating system file, and you have had a complete reinstallation of Windows, so I'm not entirely sure what the issue may be myself

You can try testing the power:Select the Power Supply test and then upload the results.
My System SpecsSystem Spec
09 Dec 2012   #77

Windows 7 64 bit
 
 

Actually Dell did all the tests remotely, including the power. It may remain a mystery. It did once crash when I took the power cable out but it has often crashed when I do something as simple as moving the machine - which is why I felt there may be a hardware issue somewhere or a loose cable or something. But then it also crashed when I wasn't using it so who knows! I am sure that enabling suspension of the USB is the reason it hasn't crashed though because that's all I have done since the last crash. I could of course switch it back just to prove it - but not sure I can face seeing the BSOD again! I will see what Dell say. Again, thank you and I will get back to you will the final resolve. Chris
My System SpecsSystem Spec
09 Dec 2012   #78

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Let's see what Dell says and it's strange that there doesn't seem to be a real problem

Your welcome
My System SpecsSystem Spec
10 Dec 2012   #79

Windows 7 64 bit
 
 

And finally...... Dell have called today and said they will replace my Vostro130 with a brand new machine! However, they don't make the 130 any longer (I wonder why?!) so I would need to find something comparable. They are suggesting the Vostro 3360 but I need to check it out to make sure I am getting something of similar spec. I have also requested that perhaps they just reimburse me so i can make my own choice but I might be pushing my luck there!

Anyway, you will no longer have me harassing me with my laptop issues (hopefully) as this one is to be gone soon. Actually, I can safely say that there are no more BSOD so enabling the USB suspension definitely sorted it! However, Dell didn't ask so I didn't tell them - and anyway it still indicates there's an issue so no guilt feelings about that.

I just wanted to come back and say a HUGE thank you for all of you who contributed to my sorry little story and especially x BlueRobot for just being there to help me for what seems to have been going on forever. I am really very, very grateful for all your help. I think it's incredible that you give up your time to support people and it's really so much easier to cope with these mind-boggling technical issues when you know you can ask advice and get help on this really brilliant forum.

I'm not sure if my 'solution' was a 'solution' but I think I will 'Mark as Solved' just because I can - and actually it might help someone out there.

Bye from me and thanks again, REALLY!

Chris
My System SpecsSystem Spec
10 Dec 2012   #80

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Your very welcome, let's just hope you don't have the same issue with the new laptop
My System SpecsSystem Spec
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 BSOD Random crashes - Bugcode_USB_Driver_Error 0x000000FE





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