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Windows 7: PC Crashed randomly.

15 Nov 2012   #1
lealr

Windows 7 Professional x64
 
 
PC Crashed randomly.

Today my computer randomly froze, and this is the first time it has happened. There was no BSOD, so I am not sure what was the issue. Does the same procedure follow when wanting to figure out the reason of the crash? If anyone can assist me in figuring out why the PC froze it would be grateful, since I don't know if I have a serious hardware problem, or what caused it for that matter. I use this computer to Graphic Design, and play some online games often.

I have now managed to upload the files as request in the BSOD instructions.

Thanks.


My System SpecsSystem Spec
.
16 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello lealr.

Though it is not a BSOD, if you post following the Blue Screen of Death (BSOD) Posting Instructions, we may have a closer look at your system
My System SpecsSystem Spec
17 Nov 2012   #3
lealr

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Hello lealr.

Though it is not a BSOD, if you post following the Blue Screen of Death (BSOD) Posting Instructions, we may have a closer look at your system
I have now uploaded the file in the original post. I appreciate your help.
My System SpecsSystem Spec
.

17 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver.
Code:
Name    [00000012] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.46.610.2011, 526.60 KB (539,240 bytes), 6/10/2011 6:34 AM)
Get it from Realtek.

Uninstall the following programs
  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS\AI Suite II
Uninstall Bonjour.

Quote:
Event[3208]:
Log Name: Application
Source: Bonjour Service
Date: 2012-07-21T19:17:23.000
Event ID: 100
Task: N/A
Level: Error
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Mega
Description:
Task Scheduling Error: m->NextScheduledEvent 3462505
Quote:
Event[33785]:
Log Name: System
Source: Service Control Manager
Date: 2012-09-22T11:30:01.853
Event ID: 7032
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Mega
Description:
The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Apple Mobile Device service, but this action failed with the following error:
An instance of the service is already running.
Quote:
Event[33780]:
Log Name: System
Source: Service Control Manager
Date: 2012-09-22T11:29:01.839
Event ID: 7031
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Mega
Description:
The Apple Mobile Device service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
It is a huge problem here.



Let us know the results.
My System SpecsSystem Spec
17 Nov 2012   #5
lealr

Windows 7 Professional x64
 
 

I managed to remove the programs and also update the drivers. Is their an alternative software that shows CPU temperature, and also that controls fan speeds? I used the ASUS AI Suite so as to manage fan speeds since it would get loud at times when I was running it at full power.

My computer had never crashed up until that date, so I was a bit worried, since everything just froze up, until I had to do a hard reset. From then my PC has been working fine without any freezes.
My System SpecsSystem Spec
17 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

These two programs are highly recommended.
So, how it is working now?
My System SpecsSystem Spec
17 Nov 2012   #7
lealr

Windows 7 Professional x64
 
 

It is working well, no crashes so far. I will make sure to make an update if I have any other problems. I appreciate your assistance, and thanks for the recommended software.
My System SpecsSystem Spec
28 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So it is not crashing anymore? Nice to know, and thanks for the rep.
My System SpecsSystem Spec
29 Nov 2012   #9
lealr

Windows 7 Professional x64
 
 

Ya it hasn't crashed since then, so everything seems to be working fine. It was the only time it crashed. And thanks for the assistance.
My System SpecsSystem Spec
29 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by lealr View Post
Ya it hasn't crashed since then, so everything seems to be working fine. It was the only time it crashed. And thanks for the assistance.
You are welcome
My System SpecsSystem Spec
Reply

 PC Crashed randomly.




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