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Windows 7: Random system hang/freezing

15 Nov 2012   #1
Valis

Windows 7 64 bit
 
 
Random system hang/freezing

I'm getting random system hangs and I am hoping someone can hep me identify the cause. The system completely locks, and is not the result of any one action (can happen at idle)

I have attached the SF Diag results.

System specs

Gigabyte UD5H Z77 Motherbaord
i5 3570K
CORSAIR Vengeance LP 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CML16GX3M2A1600C10
SAMSUNG 830 Series MZ-7PC064B/WW 2.5" 64GB SSD
Geforce GTX 660TI


My System SpecsSystem Spec
.
16 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Are you getting any blue screens? Because there are no dumps in the attachment.
We need the small memory dumps. > Dump Files - Configure Windows to Create on BSOD
You mention a SSD,
Update to that latest firmware for it.
Daemon Tools,
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO
  1. Is this a new computer?
  2. How does it act in Safe Mode?
__________________
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
__________________

16GB of ram, are they having the same clock/speeds etc?
My System SpecsSystem Spec
16 Nov 2012   #3
Valis

Windows 7 64 bit
 
 

Thanks for the reply

No BSOD, just complete system lock. Dumps were set to kernel, i have changed that to mini dumps.

I have two SSDs, Samgsung system and OCZ Vertex. The Vertex firmware was outdated, I have update that now.

Daemon Tools - I have uninstalled this, although the lock-ups were happening when this wasn't installed.

How does it act in Safe Mode?

The lock-ups are so random, it can be days, a week between them, so i can't answer that question. There is nothing I can do to recreate the problem.

This is a fairly new build, been running for about 3 - 4 months. Memory is running at the correct clock. Using XMP profile in Bios.

Profile updated
My System SpecsSystem Spec
.

16 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you explain the lock ups in detail?
My System SpecsSystem Spec
16 Nov 2012   #5
Valis

Windows 7 64 bit
 
 

There are no identifiable actions that cause the lock-ups. It can happen at idle, returning to my computer after an hour (no sleep). During video/music playback, heavy application use etc.

It is a complete system freeze, display is frozen, and everything is unresponsive.

I'm wondering if my firewire soundcard might be the issue. On occasion I lose audio and need to reset (unplug) the card.
My System SpecsSystem Spec
16 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see. You may want to re-seat the RAM, SATA & Power cables and graphic card.
Clean up dust (If there is any)
My System SpecsSystem Spec
24 Nov 2012   #7
Valis

Windows 7 64 bit
 
 

Hi,

So the latest crash seems to have generated a minidump file, can you take a look?

Attached in this reply.
My System SpecsSystem Spec
25 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Seems weird.

Anyway, do the following:

Run these tools and delete anything they may find:ESET online scanner:Update the firmware of all the SSD's you have.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Upload of all your hard drive(s) using crystal disk info and "Summary" Tab of speccy:Look for an update the audio drivers:
Code:
Driver	c:\windows\system32\drivers\tcnearaudio.sys (3.5.3.8786, 37.97 KB (38,880 bytes), 8/30/2010 1:44 PM)
Update networking drivers as well. (Search for in google.)

Make a full scan with Malware bytes and Microsoft security essentials.

Hope this helps for now.
My System SpecsSystem Spec
25 Nov 2012   #9
JMV2009

win 7 x64
 
 

This seems to be due to iastor, the intel storage driver.

Upgrade it or remove it. Don't remove it if you are running raid.
http://www.station-drivers.com/page/intel%20raid.htm

This might still be SSD related.
My System SpecsSystem Spec
27 Nov 2012   #10
Valis

Windows 7 64 bit
 
 

You could be right regarding the intel driver. I uninstalled and everything seemed to be fairly stable, however I did a fresh install later and put Win 8 pro on my machine.

I thought everything was going great, but just had a BSOD. I've attached the dump if someone would take a look, it would be appreciated.

JD
My System SpecsSystem Spec
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