Random system hang/freezing

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  1. Posts : 6
    Windows 7 64 bit
       #1

    Random system hang/freezing


    I'm getting random system hangs and I am hoping someone can hep me identify the cause. The system completely locks, and is not the result of any one action (can happen at idle)

    I have attached the SF Diag results.

    System specs

    Gigabyte UD5H Z77 Motherbaord
    i5 3570K
    CORSAIR Vengeance LP 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CML16GX3M2A1600C10
    SAMSUNG 830 Series MZ-7PC064B/WW 2.5" 64GB SSD
    Geforce GTX 660TI
    Last edited by Valis; 15 Nov 2012 at 22:40. Reason: updated SF diag zip after recent system hang
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Are you getting any blue screens? Because there are no dumps in the attachment.
    We need the small memory dumps. > Dump Files - Configure Windows to Create on BSOD

    You mention a SSD,
    Update to that latest firmware for it.

    Daemon Tools,

    Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    1. Is this a new computer?
    2. How does it act in Safe Mode?

    __________________

    1. Click on User CP on the top right of this page
    2. Click on Edit System Spec
    3. Fill in your computer specs

    __________________

    16GB of ram, are they having the same clock/speeds etc?
      My Computer


  3. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #3

    Thanks for the reply

    No BSOD, just complete system lock. Dumps were set to kernel, i have changed that to mini dumps.

    I have two SSDs, Samgsung system and OCZ Vertex. The Vertex firmware was outdated, I have update that now.

    Daemon Tools - I have uninstalled this, although the lock-ups were happening when this wasn't installed.

    How does it act in Safe Mode?

    The lock-ups are so random, it can be days, a week between them, so i can't answer that question. There is nothing I can do to recreate the problem.

    This is a fairly new build, been running for about 3 - 4 months. Memory is running at the correct clock. Using XMP profile in Bios.

    Profile updated
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Can you explain the lock ups in detail?:)
      My Computer


  5. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #5

    There are no identifiable actions that cause the lock-ups. It can happen at idle, returning to my computer after an hour (no sleep). During video/music playback, heavy application use etc.

    It is a complete system freeze, display is frozen, and everything is unresponsive.

    I'm wondering if my firewire soundcard might be the issue. On occasion I lose audio and need to reset (unplug) the card.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I see. You may want to re-seat the RAM, SATA & Power cables and graphic card.
    Clean up dust (If there is any) :)
      My Computer


  7. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #7

    Hi,

    So the latest crash seems to have generated a minidump file, can you take a look?

    Attached in this reply.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Seems weird.

    Anyway, do the following:

    Run these tools and delete anything they may find:

    ESET online scanner:

    Update the firmware of all the SSD's you have.

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Upload of all your hard drive(s) using crystal disk info and "Summary" Tab of speccy:

    Look for an update the audio drivers:
    Code:
    Driver	c:\windows\system32\drivers\tcnearaudio.sys (3.5.3.8786, 37.97 KB (38,880 bytes), 8/30/2010 1:44 PM)
    Update networking drivers as well. (Search for in google.)

    Make a full scan with Malware bytes and Microsoft security essentials.

    Hope this helps for now.
      My Computer


  9. Posts : 25
    win 7 x64
       #9

    This seems to be due to iastor, the intel storage driver.

    Upgrade it or remove it. Don't remove it if you are running raid.
    http://www.station-drivers.com/page/intel%20raid.htm

    This might still be SSD related.
      My Computer


  10. Posts : 6
    Windows 7 64 bit
    Thread Starter
       #10

    You could be right regarding the intel driver. I uninstalled and everything seemed to be fairly stable, however I did a fresh install later and put Win 8 pro on my machine.

    I thought everything was going great, but just had a BSOD. I've attached the dump if someone would take a look, it would be appreciated.

    JD
      My Computer


 
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