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Windows 7: BSOD on start up, Error 1000007e


17 Dec 2012   #21

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Seemed to have crashed on Etron USB 3.0 Extensible Host Controller Driver. Try updating its drivers.
Code:
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005363db1, fffff880031943d8, fffff88003193c30}

Probably caused by : EtronXHCI.sys ( EtronXHCI+9db1 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005363db1, The address that the exception occurred at
Arg3: fffff880031943d8, Exception Record Address
Arg4: fffff88003193c30, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
EtronXHCI+9db1
fffff880`05363db1 8b8174400000    mov     eax,dword ptr [rcx+4074h]

EXCEPTION_RECORD:  fffff880031943d8 -- (.exr 0xfffff880031943d8)
ExceptionAddress: fffff88005363db1 (EtronXHCI+0x0000000000009db1)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000004074
Attempt to read from address 0000000000004074

CONTEXT:  fffff88003193c30 -- (.cxr 0xfffff88003193c30)
rax=0000000000000001 rbx=fffffa800ebc8000 rcx=0000000000000000
rdx=fffff88000e1c001 rsi=0000000000000002 rdi=fffffa800ea5b500
rip=fffff88005363db1 rsp=fffff88003194610 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000002 r10=0000000000000002
r11=0000000000000000 r12=fffffa800ea5b060 r13=0000000000000000
r14=fffff8a003f30d00 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EtronXHCI+0x9db1:
fffff880`05363db1 8b8174400000    mov     eax,dword ptr [rcx+4074h] ds:002b:00000000`00004074=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000004074

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003704100
GetUlongFromAddress: unable to read from fffff800037041c0
 0000000000004074 Nonpaged pool

FOLLOWUP_IP: 
EtronXHCI+9db1
fffff880`05363db1 8b8174400000    mov     eax,dword ptr [rcx+4074h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa800ebc8000 to fffff88005363db1

STACK_TEXT:  
fffff880`03194610 fffffa80`0ebc8000 : 00000000`00000002 fffffa80`0ea5b060 fffffa80`0ea5b1b0 fffffa80`0ea5b1b0 : EtronXHCI+0x9db1
fffff880`03194618 00000000`00000002 : fffffa80`0ea5b060 fffffa80`0ea5b1b0 fffffa80`0ea5b1b0 fffffa80`0ea5b478 : 0xfffffa80`0ebc8000
fffff880`03194620 fffffa80`0ea5b060 : fffffa80`0ea5b1b0 fffffa80`0ea5b1b0 fffffa80`0ea5b478 fffffa80`0ea5b060 : 0x2
fffff880`03194628 fffffa80`0ea5b1b0 : fffffa80`0ea5b1b0 fffffa80`0ea5b478 fffffa80`0ea5b060 fffff880`0535bdb6 : 0xfffffa80`0ea5b060
fffff880`03194630 fffffa80`0ea5b1b0 : fffffa80`0ea5b478 fffffa80`0ea5b060 fffff880`0535bdb6 fffffa80`00001b6f : 0xfffffa80`0ea5b1b0
fffff880`03194638 fffffa80`0ea5b478 : fffffa80`0ea5b060 fffff880`0535bdb6 fffffa80`00001b6f 00000000`00007023 : 0xfffffa80`0ea5b1b0
fffff880`03194640 fffffa80`0ea5b060 : fffff880`0535bdb6 fffffa80`00001b6f 00000000`00007023 00000000`0c033001 : 0xfffffa80`0ea5b478
fffff880`03194648 fffff880`0535bdb6 : fffffa80`00001b6f 00000000`00007023 00000000`0c033001 00000000`00000000 : 0xfffffa80`0ea5b060
fffff880`03194650 fffffa80`00001b6f : 00000000`00007023 00000000`0c033001 00000000`00000000 fffff880`009b3180 : EtronXHCI+0x1db6
fffff880`03194658 00000000`00007023 : 00000000`0c033001 00000000`00000000 fffff880`009b3180 00000000`00000000 : 0xfffffa80`00001b6f
fffff880`03194660 00000000`0c033001 : 00000000`00000000 fffff880`009b3180 00000000`00000000 00000000`00000000 : 0x7023
fffff880`03194668 00000000`00000000 : fffff880`009b3180 00000000`00000000 00000000`00000000 00000000`00000000 : 0xc033001


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  EtronXHCI+9db1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronXHCI

IMAGE_NAME:  EtronXHCI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e2de090

STACK_COMMAND:  .cxr 0xfffff88003193c30 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_EtronXHCI+9db1

BUCKET_ID:  X64_0x7E_EtronXHCI+9db1

Followup: MachineOwner
---------

4: kd> lmvm EtronXHCI
start             end                 module name
fffff880`0535a000 fffff880`0536d500   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Tue Jul 26 03:30:56 2011 (4E2DE090)
    CheckSum:         00020826
    ImageSize:        00013500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
How many sticks of RAM do you have? You need to test them individually in different slots
as mentioned in my post 13.

My System SpecsSystem Spec
.

17 Dec 2012   #22

64 bit Windows 7 Home premium
 
 

I have 4 sticks that are 4GB each. And I have done the Memtest 86 test on each stick of RAM in different places and let it go to 5 or 6 passes each time and didn't get an error. I will look into updating the Etron drivers again but the last time I looked there were no updates.
My System SpecsSystem Spec
17 Dec 2012   #23

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you get BSOD-s in safe mode?
My System SpecsSystem Spec
.


17 Dec 2012   #24

64 bit Windows 7 Home premium
 
 

No. The only time I blue screen is right after the 4 elements collide when loading up regular windows. It does it at random times. The only other information I have left that I doubt will help is the Txt I made to record every time that I have blue screened.
My System SpecsSystem Spec
17 Dec 2012   #25

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Weird thing is they come with the same bug check.

Lets enable driver verifier.

Driver Verifier

Use verifier for 36 hours. Then send us the BSOD reports

Quote:
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because [/B][B]Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
My System SpecsSystem Spec
19 Jan 2013   #26

64 bit Windows 7 Home premium
 
 

Sorry about getting back to this so late. I've been having other problems that overshadowed this one. I have not used Driver Verifier yet, but my computer hasn't blue screened from 4 weeks ago. Maybe I'm on a lucky streak or something I did without knowing fixed it, but I will report here if it happens again.
My System SpecsSystem Spec
19 Jan 2013   #27

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem.
My System SpecsSystem Spec
Reply

 BSOD on start up, Error 1000007e




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