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Windows 7: Crashing Overnight

23 Nov 2012   #11
Bomster

Windows 7 Ultimate x64
 
 

Hi Guys,

Sorry for my lack of response; I've been away.

The problems with my computer seem to be getting worse .

It has frozen (can't move the mouse, everything stops, have to hold power button to reset) twice in two days whilst I've been using it.

Not sure if it has any relevance, but I didn't have any problems a few weeks ago, since then I have moved house and has to set my rig back up?

Really losing my tether with it all! I just don't know what to do.

Many thanks,
Tom


My System SpecsSystem Spec
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23 Nov 2012   #12
Bomster

Windows 7 Ultimate x64
 
 

In response to questions.

Virus - I use MSE, and I run Malwarebyte's every few weeks.

Please find attached .NFO file.

Tom
My System SpecsSystem Spec
24 Nov 2012   #13
x BlueRobot

 

Quite few of your devices have been disabled or do not have the correct drivers installed:

Universal Serial Bus (USB) Controller:

Code:
PCI\VEN_1B6F&DEV_7023&SUBSYS_50071458&REV_01\4&2C8787FC&0&00E7	The drivers for this device are not installed.
The PS/2 Keyboard and Mouse ports did not have the correct drivers or were disabled, if you do not have these ports then it is a generic name given by Device Manager.

Run a full scan with any AV programs you have and with:Scan for any corrupted or missing protected Windows files with:
My System SpecsSystem Spec
.

24 Nov 2012   #14
Bomster

Windows 7 Ultimate x64
 
 

Hi there,

I have disabled & uninstalled both those PS/2's. I also uninstalled the USB controller (which was causing a blue screen after awaking from sleep issue that I posted about in another thread).

I am running MSE, TDSS and Malwarebytes as we speak.

Cheers,
Tom
My System SpecsSystem Spec
24 Nov 2012   #15
x BlueRobot

 

Have you scanned with System File Checker?
My System SpecsSystem Spec
24 Nov 2012   #16
gregrocker

 

After completing those, continue with the other Troubleshooting Steps for Windows 7

Are Sleep, Display and Hibernate all set to Never in Power Options?
My System SpecsSystem Spec
25 Nov 2012   #17
Bomster

Windows 7 Ultimate x64
 
 

I just ran SFC.exe, a command window opened and then closed instantly?

There were some files that were considered dangerous by MSE and Malwarebytes, but I have deleted them all.

My computer just froze 10 minutes ago .
  • Hibernate is disabled.
  • Sleep after: Never.
  • Display Sleep: After 15 mins.

Now following the link from gregrocker.

I am at a loss with all this.
My System SpecsSystem Spec
25 Nov 2012   #18
Bomster

Windows 7 Ultimate x64
 
 



Just incase this is relevant
My System SpecsSystem Spec
25 Nov 2012   #19
x BlueRobot

 

Okay good that those files have been removed, and here is a little information from Microsoft about Event 41:Read Option 3 and then upload your .CBS file:Post back the results of each of the troubleshooting steps
My System SpecsSystem Spec
25 Nov 2012   #20
Bomster

Windows 7 Ultimate x64
 
 

Hi there,

I am going to continue with troubleshooting tomorrow, so will post findings in due course.

I am interested to know what the general consensus on this is? - "Driver Genius Professional"

Even though I'm pretty much a novice, I'm convinced it's some sort of driver issue, so could this fix my issues?

Thought I would see what you guys think before I go diving in.

(Cheers for everything )
My System SpecsSystem Spec
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