BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

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  1. Posts : 15
    windows 7 proffesional x64
       #1

    BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys


    Hi all, I have a laptop using Windows 7 Professional Edition x64, with i5 Processor, 4Gb of RAM, 500Gb HDD, and dual switchable graphic display (Intel HD 3000 and AMD Radeon). I got several BSOD when I logon to my desktop, first is when I opened firefox it come the Bad_Pool_Header BSOD and then the system restarted and when I logon it shows win32k.sys BSOD.
    I restart my system and enter safe mode, running the sfc as described in several threads which I read in sevenforums everything is OK (I ran it several times) then I enable the verifier, restart my system normally and I get HIDClass.sys BSOD.

    I thought my bluetooth/wifi driver cause the BSOD but I'm not really sure, now I turn off my wifi and bluetooth and the system runs normally. I need help I include my SF Test result

    Thank you
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

    For the USB ports, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
      My Computer


  3. Posts : 15
    windows 7 proffesional x64
    Thread Starter
       #3

    Arc said:
    Welcome aboard.

    The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

    For the USB ports, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
    Okay, I'm working on it right now. While I waiting for the reply in this post, I got Bad_Pool_Header BSOD I Attach the files
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Let us know the results when the steps are done :)
      My Computer


  5. Posts : 15
    windows 7 proffesional x64
    Thread Starter
       #5

    Arc said:
    Let us know the results when the steps are done :)
    I already did all the steps, the computer runs normally for an hour with the wifi is turned on, then I started to browsing with firefox +/- 5minutes the Bad_Pool_Header BSOD come again do you have any suggestion Arc?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  7. Posts : 15
    windows 7 proffesional x64
    Thread Starter
       #7

    Arc said:
    Enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
    okay I'm doing it right now :)
      My Computer


  8. Posts : 15
    windows 7 proffesional x64
    Thread Starter
       #8

    Arc said:
    Enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
    The BSOD comes again, here is the files
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Do you have any USB device plugged in?
      My Computer


  10. Posts : 15
    windows 7 proffesional x64
    Thread Starter
       #10

    Arc said:
    Do you have any USB device plugged in?
    nope, I don't have any USB device plugged in
      My Computer


 
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