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Windows 7: BSOD on sleep

16 Nov 2012   #1
Strudul

West Yorkshire
 
 
BSOD on sleep

My computer has started BSODing when I send it to sleep.

Specs:
OS - Windows 7 Home Premium 64bit SP1
CPU - AMD Phenom II x4 955
Mobo - ASRock 890 GM Pro3
RAM - Crucial Ballistix 2x2GB 1600MHz CL8
GPU - HD4890 (dedicated) and HD4290 (internal)

System isn't currently OCd.


My System SpecsSystem Spec
16 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Welcome aboard, sturdul.

Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.
Code:
lmvm rt64win7
start             end                 module name
fffff880`04250000 fffff880`042a7000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Mar 04 19:12:52 2010 (4B8FB8DC)
    CheckSum:         000611C5
    ImageSize:        00057000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Realtek.

Also for the USB ports, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
16 Nov 2012   #3
Strudul

West Yorkshire
 
 

I installed some Windows updates and disabled USB Selective Suspense then sent my computer for a restart and it blue screened again while shutting down.

I've attached the system/ dump files for that.

Just finished updating my Ethernet and am now doing the USB drivers.
My System SpecsSystem Spec
16 Nov 2012   #4
Strudul

West Yorkshire
 
 

Uninstalled all the USB controllers and sent for restart - no BSOD.

Reinstalling them all now.
My System SpecsSystem Spec
16 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Have you updated the realtek driver yet?
My System SpecsSystem Spec
16 Nov 2012   #6
Strudul

West Yorkshire
 
 

Yes.

I sent my PC for a restart after that and it worked fine then.

I haven't tried sending my PC to sleep yet though, about to do that now.
My System SpecsSystem Spec
16 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

OK, let us know the result too.
My System SpecsSystem Spec
16 Nov 2012   #8
Strudul

West Yorkshire
 
 

All seems to be working

Don't understand why my Ethernet drivers would suddenly make my PC BSOD when they have been fine for the past 2 years :/

Thanks for the help though
My System SpecsSystem Spec
16 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Good news apparently.

The ethernet driver is old, and it needed to be updated.

Now, observe the computer's behavior for some more time, let us know how it works.
My System SpecsSystem Spec
16 Nov 2012   #10
Strudul

West Yorkshire
 
 

I've been using the same driver with the same hardware for over 2 years.

I understand that it is old, but why would that make my PC stop working. If it worked then, what changed to make it stop working. Also, why are Ethernet Drivers affecting how my computer turns off?
My System SpecsSystem Spec
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 BSOD on sleep




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