BSOD on Asus computer - error 0x490


  1. Posts : 3
    Windows 7 Home Premium 32bit
       #1

    BSOD on Asus computer - error 0x490


    Hi All,

    First off I should let you all know that I have no idea about anything to do with computers so will need very basic step by step instructions.

    The other day I was on my Asus computer (one of those ones that the monitor sits on the floor away from the screen) and I was watching a very high quality movie. All of a sudden I pause the movie to do something else and the screen flashes black for a moment then lags and the BSOD pops up.

    It tried to reboot and went through the repair check up but said it was unable to automatically repair, or something like that.

    I am able to get into Safe Mode but they system restore doesn't work.
    I managed to buy an external HD so I could get all of my info off the computer but now am at a loss on what to do.

    The error message came up with:

    Bug Check 116
    Error 0x490
    0xfffffa8011f454e0
    0xfffff8800f4560dc

    Any help would be great thanks :)

    Also on the side it says I use Windows 7 Home Premium 32bit... I made that up because it wouldn't let me into the site without having some info in that box and I honestly have NO clue what system I use, all I know is that it's Windows 7.
    Last edited by Xenatrix; 16 Nov 2012 at 16:37. Reason: because...
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums,

    Get in Safe mode and upload the files for us using https://www.sevenforums.com/crashes-d...tructions.html

    Bugcheck 116 is related to the graphic card &/or to its drivers. You may have to update them, either from Device Manager or from the manufacturers website.

    More information: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    It's saying that I have to download a program and run it but in Safe Mode I have no internet so am not sure how to.
    Unless I need to transfer it to the other computer with a USB, even then I'm worried because lots of stuff doesn't work in safe mode, like I can't open my media player etc.
    And I'm always very skeptical of downloading anything, especially if it's not an actual program made by Microsoft or people like that.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Try booting to safe mode with networking: Advanced Boot Options
    For installing drivers, go to Device Manager: Driver Install - Device Manager
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    Sorry, but I don't really understand that whole "updating drivers" thing. I already have Windows 7 and bought my computer with it already on it, so I never had XP on it.
      My Computer


 

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