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Windows 7: BSOD on Asus computer - error 0x490

16 Nov 2012   #1
Xenatrix

Windows 7 Home Premium 32bit
 
 
BSOD on Asus computer - error 0x490

Hi All,

First off I should let you all know that I have no idea about anything to do with computers so will need very basic step by step instructions.

The other day I was on my Asus computer (one of those ones that the monitor sits on the floor away from the screen) and I was watching a very high quality movie. All of a sudden I pause the movie to do something else and the screen flashes black for a moment then lags and the BSOD pops up.

It tried to reboot and went through the repair check up but said it was unable to automatically repair, or something like that.

I am able to get into Safe Mode but they system restore doesn't work.
I managed to buy an external HD so I could get all of my info off the computer but now am at a loss on what to do.

The error message came up with:

Bug Check 116
Error 0x490
0xfffffa8011f454e0
0xfffff8800f4560dc

Any help would be great thanks

Also on the side it says I use Windows 7 Home Premium 32bit... I made that up because it wouldn't let me into the site without having some info in that box and I honestly have NO clue what system I use, all I know is that it's Windows 7.


My System SpecsSystem Spec
.

16 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums,

Get in Safe mode and upload the files for us using http://www.sevenforums.com/crashes-d...tructions.html

Bugcheck 116 is related to the graphic card &/or to its drivers. You may have to update them, either from Device Manager or from the manufacturers website.

More information: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
17 Nov 2012   #3
Xenatrix

Windows 7 Home Premium 32bit
 
 

It's saying that I have to download a program and run it but in Safe Mode I have no internet so am not sure how to.
Unless I need to transfer it to the other computer with a USB, even then I'm worried because lots of stuff doesn't work in safe mode, like I can't open my media player etc.
And I'm always very skeptical of downloading anything, especially if it's not an actual program made by Microsoft or people like that.
My System SpecsSystem Spec
.


17 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Try booting to safe mode with networking: Advanced Boot Options
For installing drivers, go to Device Manager: Driver Install - Device Manager
My System SpecsSystem Spec
17 Nov 2012   #5
Xenatrix

Windows 7 Home Premium 32bit
 
 

Sorry, but I don't really understand that whole "updating drivers" thing. I already have Windows 7 and bought my computer with it already on it, so I never had XP on it.
My System SpecsSystem Spec
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 BSOD on Asus computer - error 0x490




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