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Windows 7: BSOD ntoskrnl.exe file

16 Nov 2012   #1
lildave1756

Windows 7 Home Premium x64
 
 
BSOD ntoskrnl.exe file

Hello, recently I've been getting BSoDs constantly lately and I have gotten nowhere near fixing this I feel like. When I run "WhoCrash" and analyze the dump file(s), I get this reading:
On Fri 11/16/2012 9:26:10 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111612-17238-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0xE1 (0xFFFFF800035D6560, 0x2, 0xFFFFFA8007C18A60, 0xFFFFFA8007C18A60)
Error: WORKER_THREAD_RETURNED_AT_BAD_IRQL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a worker thread completed and returned with IRQL at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

I'm not a "computer-nerd" as much and I'm not taking any classes on computer hardware so far until next year. But I haven't seen any topics that could help me possibly. I believe this may be an issue with memory (I've tried downloading and playing a game and the BSOD would pop-up)


My System SpecsSystem Spec
.
16 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
17 Nov 2012   #3
lildave1756

Windows 7 Home Premium x64
 
 

I did the Driver Verifier but where can I find the results? I restarted my laptop after setting it up and got a BSoD instantly on login. As for the MSINFO, I did as you said.
My System SpecsSystem Spec
.

17 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, do a couple of things .....
Let us know the results.
My System SpecsSystem Spec
17 Nov 2012   #5
lildave1756

Windows 7 Home Premium x64
 
 

I uninstalled MagicISO as it was one of the issues found. I will try to uninstall McAfee if I am able to. Right now my computer is super-slow and I'm getting BSoD's almost every time I'm trying to login and let everything load.
Here are the new dump files from just today:
My System SpecsSystem Spec
17 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your step of uninstalling MagisIso is right. All the crashes indicated it. My anticipation was about magic Disc .... but they uses the same drivers.

Boot into Safe Mode, anf then uninstall McAfee and MagicDisc, then try to boot normally again.

Can you boot now? Or still it is crashing on boot/logon?
My System SpecsSystem Spec
17 Nov 2012   #7
lildave1756

Windows 7 Home Premium x64
 
 

I'm able to boot in normally now but for some reason my fan sounds like it's running a game and randomly a BSoD will occur if I try to do a disk cleanup. I'm not sure how to boot into safe mode anymore on my laptop.
I managed to uninstall MagicISO and Magic Disk (I find it odd they decided to cause issues now because they never have) and McAfee I still have to uninstall. Is it security scan or SecurityCenter I need to uninstall? I haven't ran into any BSoD's since I logged on right now though
My System SpecsSystem Spec
17 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont hesitate about uninstalling McAfee, entirely.

Follow the steps there, use Microsoft Security essentials.
My System SpecsSystem Spec
17 Nov 2012   #9
lildave1756

Windows 7 Home Premium x64
 
 

I currently have MSE installed along with Malwarebytes antivirus program. Forgot to set MSE as firewalls because McAfee is currently taking it's place
My System SpecsSystem Spec
17 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by lildave1756 View Post
I currently have MSE installed along with Malwarebytes antivirus program. Forgot to set MSE as firewalls because McAfee is currently taking it's place
So now you have McAfee + MSE?
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe file




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