bsod again


  1. Posts : 29
    windows 7 64 bit
       #1

    bsod again


    any help on what caused this?

    thanks
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    vsdatant.sys = Zone Alarm TrueVector Device Driver

    Uninstall Zone Alarm to test.

    Edit: Wait, are you having comodo installed as well?
    Code:
    Unable to load image \SystemRoot\System32\DRIVERS\cmdhlp.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]
    *** ERROR: Module load completed but symbols could not be loaded for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]
      My Computer


  3. Posts : 29
    windows 7 64 bit
    Thread Starter
       #3

    so are you saying software related problem?
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    thinktank24 said:
    so are you saying software related problem?
    Yes :) and you should be happy it is not hardware related.

    I will go through the msinfo and let you know if there is more stuff you have to uninstall.

    Recommended antivirus program for Windows 7 based on stability compared to others:-


    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
      My Computer


  5. Posts : 29
    windows 7 64 bit
    Thread Starter
       #5

    thanks for your btw koolkat77 done the zone alarm uninstall. the malwarebytes and the superantispyware, so far. Did you see anything else?
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Hmm.

    Any BSOD-s so far?
      My Computer


  7. Posts : 29
    windows 7 64 bit
    Thread Starter
       #7

    hi KoolKat77
    So far so good, and thanks so much for your help, just keeping fingers crossed. If all goes well over the next week i will mark as solved!
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Sure, take your time :)
      My Computer


  9. Posts : 29
    windows 7 64 bit
    Thread Starter
       #9

    thanks again, seems that zonealarm file was really the cause. Big hugs to KoolKat77 for solving this...
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    You're welcome :)
    Let us know if there are any other issues.
      My Computer


 

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