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Windows 7: bsod again

16 Nov 2012   #1
thinktank24

windows 7 64 bit
 
 
bsod again

any help on what caused this?

thanks


My System SpecsSystem Spec
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17 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

vsdatant.sys = Zone Alarm TrueVector Device Driver

Uninstall Zone Alarm to test.Edit: Wait, are you having comodo installed as well?
Code:
Unable to load image \SystemRoot\System32\DRIVERS\cmdhlp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="rgb(244, 164, 96)"]cmdhlp.sys[/COLOR]
My System SpecsSystem Spec
17 Nov 2012   #3
thinktank24

windows 7 64 bit
 
 

so are you saying software related problem?
My System SpecsSystem Spec
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17 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by thinktank24 View Post
so are you saying software related problem?
Yes and you should be happy it is not hardware related.

I will go through the msinfo and let you know if there is more stuff you have to uninstall.

Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
My System SpecsSystem Spec
17 Nov 2012   #5
thinktank24

windows 7 64 bit
 
 

thanks for your btw koolkat77 done the zone alarm uninstall. the malwarebytes and the superantispyware, so far. Did you see anything else?
My System SpecsSystem Spec
17 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hmm.

Any BSOD-s so far?
My System SpecsSystem Spec
18 Nov 2012   #7
thinktank24

windows 7 64 bit
 
 

hi KoolKat77
So far so good, and thanks so much for your help, just keeping fingers crossed. If all goes well over the next week i will mark as solved!
My System SpecsSystem Spec
18 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sure, take your time
My System SpecsSystem Spec
23 Nov 2012   #9
thinktank24

windows 7 64 bit
 
 

thanks again, seems that zonealarm file was really the cause. Big hugs to KoolKat77 for solving this...
My System SpecsSystem Spec
23 Nov 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome
Let us know if there are any other issues.
My System SpecsSystem Spec
Reply

 bsod again




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