BSOD while using multiple programs.

Dreznal · 16 Nov 2012

I have been getting Blue screens more frequently as of this past summer. I started getting a Blue screen once or twice a month throughout summer but over the past 2 months the blue screens have increased in frequency. I would be chatting in skype and be playing WoW with friends and the blue screen would occur. I can play WoW by itself but in combination with skype triggers the blue screen. Same thing happens when i play the game League of Legends. I can play it fine stand alone but with skype open or you tube in the background i risk a Blue screen. I recently replaced my whole hard drive after seeking professional advice. The blue screens have made it impossible for me to do things like play the mod DayZ without a blue screen occurring five minutes in. My laptop is a HP Pavilion dv6z-3200 CTO Select Edition Entertainment Notebook PC. I have went to the website and updated the drivers as the Google chrome extension recommended. I have everything not related to windows 7 installed on a portable hard drive to help free up space on my computer but it still has blue screen errors. Any information or assistance would be very much appreciated.

koolkat77 · 17 Nov 2012

Welcome to SevenForums.

Both your dumps come with bugcheck 124.

Go through for an insight: Stop 0x124 - what it means and what to try

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006243038, b6002000, 41000145}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006243038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6002000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000041000145, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8ac8 fffff800`031f4903 : 00000000`00000124 00000000`00000000 fffffa80`06243038 00000000`b6002000 : nt!KeBugCheckEx
fffff800`00ba8ad0 fffff800`02d8baa3 : 00000000`00000001 fffffa80`06237470 00000000`00000000 fffffa80`062374c0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8b10 fffff800`031f45c8 : 00000000`00000728 fffffa80`06237470 fffff800`00ba8e70 00000000`00000000 : nt!WheaReportHwError+0x263
fffff800`00ba8b70 fffff800`031f3f1a : fffffa80`06237470 fffff800`00ba8e70 fffffa80`06237470 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8cc0 fffff800`031e7e8f : 00000000`004de400 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8d00 fffff800`02c74e6c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff800`00ba8d30 fffff800`02c74cd3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 000007fe`fb3c71ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0267fa88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fb3c71ab


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

0: kd> !errrec fffffa8006243038
===============================================================================
Common Platform Error Record @ fffffa8006243038
-------------------------------------------------------------------------------
Record Id     : 01cdc44ed5c030c3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/17/2012 5:15:49 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80062430b8
Section       @ fffffa8006243190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Write
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f63
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006243100
Section       @ fffffa8006243250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 63 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8006243250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006243148
Section       @ fffffa80062432d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DWR_ERR (Proc 0 Bank 0)
  Status      : 0xb600200041000145
  Address     : 0x00000000245a9d00
  Misc.       : 0x0000000000000000

0: kd> !sysinfo
!sysinfo [ cpuinfo | cpumicrocode | cpuspeed | gbl | machineid | registers | smbios ] [-csv | -noheaders]
0: kd> !sysinfo cpuspeed
sysinfo: unknown error 80004005

Clean Reinstall - Factory OEM Windows 7